NACA Complaints and Reviews

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NACA
Main address: 3607 Washington Street 02130 Jamaica Plain MA
1-888-302-NACA, , services@naca.com
  • 172+4 mobile complaints
  • $330K claimed losses
  • $1.9K average
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  • 1 day ago
  • Loans and Mortgages
  • Phoenix, Arizona
  • Unprofessional Service
  • 60

I have been with them for 8 months now and my counselor keep telling over and over to send him the same documents that i have been sending him over and over. I can't get a call back when i leave him messages over and over again. I even volunteered me time so i passed everything and was looking for a house but was given wrong info about how to go about it for the money that i was given, my Realtor... Read more

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  • Sep 26
  • Loans and Mortgages
  • Loan Service
  • 1
  • 1
  • 112

Spoke with NACA rep by phone, who advised it had contract with Seterus, my servicer. Had 90 minute phone interview, submitted a bunch of docs, including check statements and pay stubs. Now advised there is no contract between NACA and Seterus, and that what was sent were not appropriate for my servicer. Documents sent to loan servicer showed my income 4 times what it is, and wife income twice... Read more

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  • Sep 24
  • Loans and Mortgages
  • San Jose, California
  • Naca Program
  • 1
  • 1
  • 173

I am a member (id 1626796) and submitted my documents monthly and some when they became available for over 9 months (qualified for the full amount) and never moved forward and kept waiting for the qualification cal and never got it. Mean while I noticed good properties passing by and selling that we never got the call. We send periodically emails and where told just to keep submitting our... Read more

Was this review helpful? 1 1

     

  • Sep 22
  • Loans and Mortgages
  • Atlanta, Georgia
  • Positive Experience
  • 1
  • 1
  • 236

I went to NACA with all docs required; major issues with my lender but kept NACA fully advised via website and phone messages. It took conference calls with both NACA and lender to make things happen with constant logs and notes of all communications! Persistence, patience, good timing, planning and complete agreement on all parts helped me finally get my modification! Without NACA as my backup,... Read more

Was this review helpful? 3 1
  • From mobile
  • NACA
  • Sep 22
  • by anonymous
  • #537069

The NACA offices differ. The Atlanta Ga office is HORRIBLE been turning in the same papers and paystubs for 3 years on the same job, FICO 626 - with a new counselor 6 times = lost papers = 3 months for appt = let me review 3 months = 9 months in = new counselor = perpetual unorganized cycle! I've volunteered I've paid my dues 3 years straight and I think they are a SHAM !! Add comment

     

  • Sep 19
  • Loans and Mortgages
  • Boston, Massachusetts
  • Home Loan Interest Rate
  • 1
  • 1
  • 285

I was trying to purchase a home with naca as a first time home buyer with experience as a loan processor and at that time interest rate was in the 2's even when i submmited a complete package to them somehow they wait for weeks or month to ask me for new documents again and it took me over a year to realize the they are wasting my time and money. I went to a local bank and got a 3.75 interest... Read more

Was this review helpful? 1 1

     

  • Sep 18
  • Loans and Mortgages
  • Los Angeles, California
  • Positive Experience
  • 226

I honestly "don't" believe NACA is a scam. You must be vigilant and keep up with your file's status. With most agency's that are considered a Public Service Company the employees become what ever public service employees become and you have to push. Don't shove, but be professionally persistent. Know who is in charge. When you don't get the result you need from the intended person, take it... Read more

Was this review helpful? 1 1

     

  • Sep 17
  • Real Estate
  • Los Angeles, California
  • Naca Program
  • 1
  • 1
  • 209

NACA sounds like a good program. We have been trying to purchase a home for 1 year. It had one place and our Mortgage Consultant was suddenly changed. The new consultant sucks. The consultant is never and literally I mean never available when we or the seller calls, doesn't return calls and the manager is aware. The program is as good as its employees, your realtor and you also play a huge... Read more

Was this review helpful? 1 0

     

  • Sep 10
  • Loans and Mortgages
  • House Selling
  • 488

It is an awful scheme. I signed contract in October. We were preapproved, went through so many issues of additional documents, with great credit score. We were told t takes 60 days to process mortgage. In reality they just run you around, very unprofessional do ot return phone calls or emails. The regional manager was even aggressive on the phone. After you comply with the conditions that they... Read more

Was this review helpful? 8 0

     

  • Sep 09
  • Loans and Mortgages
  • Lost Documents
  • 323

This company has hurt me and my family. I have been lie to,promised help,changed personal 5 times. My info missing from the start. This company is not out to help ,but to control you and cause stress and pain.please run away. The CEO is pure evil. This company has many nights of crying by my kids and wife. My god help close this company. Save your self the pain. This company has lost my paper... Read more

Was this review helpful? 2 0
 
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