NACA Complaints and Reviews

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NACA
Main address: 3607 Washington Street 02130 Jamaica Plain MA
1-888-302-NACA, , services@naca.com
  • 177+4 mobile complaints
  • $330K claimed losses
  • $1.8K average
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  • Oct 26
  • Government
  • Paperwork
  • 1
  • 1
  • 157

I have been going through this process for 2 years plus counselor submitted paperwork several times for qualifications underwriter comes back with more conditions, submitted paycheck stubs , bank statements tax docs 5 times! Houston office sucks files get lost in the shuffle this is a Government funded program someone need to come down and visit I was misinformed met requirements and I still get... Read more

Was this review helpful? 0 3

     

  • Oct 16
  • Loans and Mortgages
  • Social Security
  • 2
  • 2
  • 250

Yeah I just received my turn down they use to help people with no social security and now it just changed the regulation some things to do with the bank Read more

Was this review helpful? 0 1

     

  • Oct 15
  • Loans and Mortgages
  • Counselor Change
  • 1
  • 1
  • 420

I have found A LOT of inconsistency in the quality of the counselors with NACA. I've spoken to several because they keep changing my counselor. I've had at least four so far and each starts all over from the beginning. I have had two who were excellent, organized and answered all of my questions. I've had others who were completely unhelpful, rude and talked down to me. I've had them not... Read more

Was this review helpful? 3 1

     

  • Oct 07
  • Loans and Mortgages
  • South San Francisco, California
  • Positive Experience
  • 2
  • 2
  • 1067

Before I started my process, I knew about NACA because of the financial institution I worked for. So I understood that it did work for some but mainly due to the people who you end up working with. So in about 2011, I went for my workshop, at that time you could buy the interest down to 0.75%. So I left knowing, I wanted to save money and buy interest down as much as I could. I made an... Read more

Was this review helpful? 25 2

     

  • Oct 01
  • Loans and Mortgages
  • Bad Service
  • 2
  • 2
  • 664

For the short time that I have been with my girlfriend, I have seen nothing good come from this pointless company. she has resubmitted the same documents over and over and over, they do not return phone calls or emails, they have added unnecessary stress to her already busy life, and now she is about to lose a house for the second time. I only hope you read these complaints before you work with... Read more

Was this review helpful? 3 5

     

  • Sep 29
  • Loans and Mortgages
  • Phoenix, Arizona
  • Unprofessional Service
  • 1
  • 1
  • 570

I have been with them for 8 months now and my counselor keep telling over and over to send him the same documents that i have been sending him over and over. I can't get a call back when i leave him messages over and over again. I even volunteered me time so i passed everything and was looking for a house but was given wrong info about how to go about it for the money that i was given, my Realtor... Read more

Was this review helpful? 4 6

     

  • Sep 26
  • Loans and Mortgages
  • Loan Service
  • 1
  • 1
  • 444

Spoke with NACA rep by phone, who advised it had contract with Seterus, my servicer. Had 90 minute phone interview, submitted a bunch of docs, including check statements and pay stubs. Now advised there is no contract between NACA and Seterus, and that what was sent were not appropriate for my servicer. Documents sent to loan servicer showed my income 4 times what it is, and wife income twice... Read more

Was this review helpful? 3 1

     

  • Sep 24
  • Loans and Mortgages
  • San Jose, California
  • Naca Program
  • 1
  • 1
  • 585

I am a member (id 1626796) and submitted my documents monthly and some when they became available for over 9 months (qualified for the full amount) and never moved forward and kept waiting for the qualification cal and never got it. Mean while I noticed good properties passing by and selling that we never got the call. We send periodically emails and where told just to keep submitting our... Read more

Was this review helpful? 3 3

     

  • Sep 22
  • Loans and Mortgages
  • Atlanta, Georgia
  • Positive Experience
  • 1
  • 1
  • 629

I went to NACA with all docs required; major issues with my lender but kept NACA fully advised via website and phone messages. It took conference calls with both NACA and lender to make things happen with constant logs and notes of all communications! Persistence, patience, good timing, planning and complete agreement on all parts helped me finally get my modification! Without NACA as my backup,... Read more

Was this review helpful? 7 3
  • From mobile
  • NACA
  • Sep 22
  • by anonymous
  • #537069

The NACA offices differ. The Atlanta Ga office is HORRIBLE been turning in the same papers and paystubs for 3 years on the same job, FICO 626 - with a new counselor 6 times = lost papers = 3 months for appt = let me review 3 months = 9 months in = new counselor = perpetual unorganized cycle! I've volunteered I've paid my dues 3 years straight and I think they are a SHAM !! Add comment

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