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1.8 Based on 124 reviews
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  • Customers like
    • No money down 7
    • Program description 6
    • No closing costs 5
  • Customers don't like
    • Counselor 13
    • Empty promises 12
    • Communication 11
  • From mobile
  • Naca
  • 11 hours ago
  • #856340

Can you purchase any foreclose/HUD home or does it havs to be a home from NACA affiliated banks? Add comment

The Houston office is not helpful. Anthony Bromwell is not helpful at all they do not respond to emails phone calls or anything. The receptionist will tell you to email your counselor but counselor never responds. We had our 9th appointment last week because the counselor can only answer a question or check your file if you are right in front of him. He said we were submitted to the underwriter but now is not responding and trust me I call... Read more

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I HAD A REALLY BAD EXPERIENCE WITH THE COUNSELOR TAKING MY CASE. THIS PERSON DON'T DO HIS JOB WELL AT ALL. IT HAVE BEEN WITH MY CASE FOR YEARS AND THERE IS NO PROGRESS. ALSO EVERY TIME I MAKE AN APPOINTMENT I HAVE TO WAIT FOR HOURS EVEN KNOW THAT HE HAS NOBADY BEFORE IS HORRIBLE. IN GENERAL THE SERVICE IN NACA NORTH MIAMI IS REALLY BAD EVEN THE RECEPTIONIST THE NAME OF THE CONSULER IS ENRIQUE FERNANDEZ Read more

Was this review helpful? 1 1

My NACA counselor is horrible (Newark, NJ). She intentionally delays submitting paperwork on numerous occasions. When I seek guidance and or assistance from the Regional Office Manager, he does not hold her accountable for her unresponsiveness. I wonder whether they are serious about helping people find a home. I am completely heartbroken and frustrated and they don't seem to care. Obtaining a telephone call from a live person is hit or miss... Read more

Was this review helpful? 0 2

I went to a workshop and decided to try it out. At first they seem fine until I decided that I was going to go another route. I read so many bad reviews that I became frighted. I do not want to wait forever to get a home. I did not know that it was mandatory to go through their program. My counselor got offended once I said that I wasn't continuing with the program. She started sending me emails with emailing etiquette. Her last email was... Read more

Was this review helpful? 1 1

This company is HORRIBLE! You're better off going with a HUD program! This organization in the DC tristate area should be shutdown if they can't improve customer service. Some of their clients end up losing the property because the sellers just can't take no more! Buyers, if you want a good buying experience choose another program! Sellers, DO NOT TAKE ANY OFFERS with NACA financing! The amount of stress is just not worth it! Appraisal will come... Read more

Was this review helpful? 2 1
  • From mobile
  • Naca
  • May 17
  • #849764

If you ever do get approved realtors and buyers do not want to work with you. Everyone knows their reputation of poor customer service. They are joke of a company and deserve all the bad reviews they get. Great idea, terrible execution! Don't waste your time and definitely do not pay them any money no matter how insignificant. Add comment

NACA is horrible! They have turned over so many counselors because they quit after the company gives everyone false hope. The fact is the company has a close rate of less than 20% of applicants. The office is dirty, the people that work there are unprofessionally dressed, and talk like they are in a rap video, not a professional environment. You can give them everything they ask for and they will make excuses why they do not answer you. Examples... Read more

Was this review helpful? 0 2

Sorry I am currently working with NACA Baltimore and I must say I have been blessed with a great Mortgage Consultant and referring agent! The buyer has to chose what type of process they will have..yes I sometimes felt discriminated against from the sellers agent but thank the Lord the Lord has placed a seller in my life who believed in paying it forward! Keep your eye on the prize as it is definitely a faith testing Process! Read more

Was this review helpful? 1 0

I have been in the home buying process since August 2015 and it's now May 2016 and I'm STILL not done. The process is extremely long and drawn out when it probably doesn't have to be this difficult. After reading all the reviews and knowing what I've gone through I'm beginning to think the GOAL is to definitely drag the process out as long as possible. If people pay their mandatory $$$ participation fee then give up on the program due to the... Read more

Was this review helpful? 0 1
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