NACA Complaints and Reviews

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Main address: 3607 Washington Street 02130 Jamaica Plain MA
1-888-302-NACA, ,
  • 162+3 mobile complaints
  • $230K claimed losses
  • $1.4K average
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  • 2 days ago
  • Professional Services
  • Renovation Services
  • 1
  • 116

I have purchased a home with NACA and the process is very close to putting me in bankruptcy. I closed on my home in October 2013 and opted to go through the renovation process. Firstly the Hand department is a joke. I obtained close to 15 estimates for the renovation and only 2 contractors were willing to work with NACA due to them having a reputation of not paying contractors in time. The first... Read more

Was this review helpful? 1 2

  • Aug 08
  • Loans and Mortgages
  • Concord, North Carolina
  • Morgage Appointment
  • 1
  • 707

I went to the seminar and then made it to my first counseling session today to submit paperwork. My husband and I went to the Charlotte, NC office and were treated like dirt by Carol Clark. Never have I been talked down to like that all because we forgot our saving statements and my husband forgot one of our w-4's (an easy remedied situation). We also didn't presubmit paperwork online (we didn't... Read more

Was this review helpful? 7 1

  • Aug 06
  • Loans and Mortgages
  • Fraudulent Company Services
  • 3
  • 603

I'm not sure legally why naca is still allowed to accept funding from the government when it is by far one of the biggest scams I've ever seen, as it effects many individuals ( usually the more financially vulnerable populations) who are trying to purchase or save a home. If there are more than 150 people on this site complaining of the exact same issues, there is something to be said....These... Read more

Was this review helpful? 1 1

  • Aug 02
  • Loans and Mortgages
  • Grayson Valley, Alabama
  • Lease Program
  • 1
  • 714

I am a homeowner thanks to NACA. I have a great interest rate and a home that I love. The NACA program is not a quick process. If you are I a hurry to buy a home then it's definitely not for you, if you don't have your finances in order, it won't work for you because they go through your finances with a fine tooth comb. You will not be able to get anything by them. I closed on my home 11 months... Read more

Was this review helpful? 8 2

  • Jul 29
  • Loans and Mortgages
  • Kansas City, Missouri
  • Naca Program
  • 1
  • 576

I am reading these reviews and I am absolutely shocked! NACA has been wonderful so far. They told us it would take about 3 months to qualify, and it did. Yes, we sometimes had to re-submit documents, but it was no problem, bc we were very organized. It sounds like many of these people complaining are probably unorganized themselves, and/or do not understand what is expected of them...and that... Read more

Was this review helpful? 3 2

  • Jul 26
  • Loans and Mortgages
  • Philadelphia, Pennsylvania
  • Mortgage Modification
  • 3
  • 710

Went to this big show in Philadelphia. Went around in circles for months had two mortgages 9% and 7.5% and excellent credit but lesser income. Finally went to a couple of local banks and got approved, now paying one mortgage at 3.8%. Large banks take advantage of loopholes got no cooperation from them either. (JP and Wells Fargo). The only thing NACA can do is help you submit paperwork, but have... Read more

Was this review helpful? 5 0

  • Jul 21
  • Loans and Mortgages
  • Uneducated Staff
  • 4
  • 496

I can agree that Naca is very unprofessional and has uneducated people working for them. Me and my wife had a phone interview that they had 30 days to prepare for. When they never called we decided to call the counselor only to have him treat us very rudly deneying any appt at all when i had confirmed with him the week before. I am a realtor and wanted to through the program myself before... Read more

Was this review helpful? 3 0

  • Jul 12
  • Loans and Mortgages
  • Birmingham, Alabama
  • Nutrisystem Program
  • 1
  • 472

I have been in the home preservation business for many years. Believe it or not people in my position want to help you save your home. It doesn't benefit the lender to take back a home and sell it for less than half of what is owed on the home. I do not work for NACA, but am in the business of home preservation and modifications. Investors require certain documentation in order to consider... Read more

Was this review helpful? 3 3
  • From mobile
  • NACA
  • Jul 08
  • by anonymous
  • #507665

My experience with NACA is not one I wish for anyone. The Philly office is the just like the other complaints. ... awful! !! Is been over a year and we still have not even qualified. We have no late credit issues and have enough income. They never call back and never submit our info when sent to them. They are very unprofessional!!! I would not recommend anyone to NACA! Add comment

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  • Jun 24
  • Professional Services
  • Charlotte, North Carolina
  • Purchase Program
  • 1
  • 753

I had this page bookmarked in the event that we didn't close on our home. However, we closed after A LOT of bickering with the Mortgage Consultant, handholding, and negotiating with the closing department over minor "issues" that would have been overlooked by a traditional lender. Our situation is a little different because 1) we didn't HAVE to use the program, we just saw it as a way to save... Read more

Was this review helpful? 11 2
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