NACA - Poor Customer Service
Naca Loan officers are not equipped to attend hundreds of customers. I have been with Naca since September 2015 and ready for underwriting since February 2015.
Still waiting for my counselor to work on my paper work. I have giving a 8 months period of all the required documents. I am suppose to be in the final stages but still waiting on my counselor to have the time to work on it because he is over worked with hundreds of customers.
The waiting period is not acceptable; while the interest rates continue to grow I CAN'T AFFORD TO CONTINUE TO WAIT ON NACA. I am looking for other alternatives.
Reason of review: Poor customer service.
Monetary Loss: $50.
Preferred solution: Deliver product or service ordered.
NACA Cons: Process, It take a year, Incompetant, Continue to loose the documents, Counselor.
Location: Lawrenceville, Georgia
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Comments
Please avoid publishing any personal information and promotional content
If you are not getting the help you need at the local office. Call the national office.
Just login and go to tab that had "contact us". Trust me they will respond. Also do all your communication through your member number.
This way everything is tracked.
Good Luck