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This was a horrible experience, they lie from the beginning deceive people and play with their dreams. They promise that if you are a good payer and you pay your rent without taking into account your credit score you are ready to buy your house with Naca. Lie only see...
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1.0
#1116633
We have been in the program for over 8 months and we have done everything NACA and our MC has asked of us. We have had 4-meetings with our MC just to go over the same paperwork that we sent in 4 times before. We we do call or leave an email address she never responds...
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#1113587
I was qualified for mortgage for 2200/moth since May 2017. I stated look for a house right away. However, when I wanted to make an offer, NACA counselor told me that I am approved for only 600$. I spent 3 months looking for houses that i am not qualified for. NACA said...
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NACA_Online
NACA_Online
Naca Verified Representative

We are sorry about any confusion you experienced about your qualification amount. The requirement that any household member's income have at least a 12-month history is very c...

j.nodine_51
j.nodine_51

Sounds like you got stuck with a counselor who is brand new to the business. Any originator worth their salt knows that part-time income without a verifiable history of at le...

1.0
I didn't like
  • Ignorance
  • It was the worst experience of my life
#1111368

Naca - Keeping real

Naca
#1096992
I read that you don't have to money or credit or income I was turned down and I'm a member and after I met with the advisor he inform me that I need more income and it's been 2yrs they don't keep in touch with the members that are registrar
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Naca - This has been one the worst experiences in my life!

Naca
#1088818
I started the process almost 10 months ago, I have perfect credit,I have proved my savings pattern to be outstanding,my employment has been consistent and I provided everything else they have asked for and yet..... this has been dragged out and Underwriting has been acting in bad faith and unfairness. I've been lied to. I could never recommended NACA.
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Never use Naca

Naca
#1083805
1.0
Details
Never use NACA Bad attitude if they answer 99% they not answer phone or email 98% never close just waste your time and money 2% closing after delays and give you hard time This NACA its a big jock people work for it get money for nothing This NACA has to go
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Product or Service Quality
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Value for money
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Naca - Not Happy... It shouldn't take this long...

Naca
#1073679
2.0
Details
Gave documents and now have to wait 3 months for next appointment...
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Billing Practices
Customer service
Diversity of Products or Services
Product or Service Quality
Reliability
Staff
Website
All of the complaints against NACA's customer service seem to be from people who aren't actually clients of NACA themselves, like Realtors or people selling a home to a buyer who is using NACA. This same type of complaint can also be found about any of the major banks...
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5.0
#1111366
I began working with NACA Detroit at the end of 2016. Everything started off pretty well. I knew someone who'd used them in another state and she told me the process was long and tedious, so I was prepared. I am also a meticulous record keeper, so although I was...
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1.0
I didn't like
  • It was the worst experience of my life
#1109854
Mortgage company stopped taking my payments. Threatened foreclosure. Called NACA, was asked to and did send 40 pages of documentation for 'restructure'. Never heard a word back. In meantime, mortgage company offered 90 day trial loan modification and then full...
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#1109545
I started this process at the end of last year. I didn't make my first appt until I had all ny documents. Then first appt my counselor was late. He didn't know that they had scheduled him with someone. Second appt was canceled because my first counselor was fired. I...
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NACA_Online
NACA_Online
Naca Verified Representative

I'm sorry you are having such frustration with the process. However, I have to note here that you are dealing with it in just about all the wrong ways. Please allow me to poi...

2.0
#1108739
Although the counselor was nice and very responsive. I feel like NACA has a "The Let's Bulls**t them into thinking they will get a loan from us" to acquire to. I'd submit documents he would claim he did not receive them and to please upload. Documents that were already...
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NACA_Online
NACA_Online
Naca Verified Representative

We're sorry you found the experience unpleasant. More than 60,000 homes have been purchased through the NACA program, so the process does indeed work, and multiple resources e...

2.3
I liked
  • Friendly counselor
I didn't like
  • No honesty
#1107492
I am currently involved in a transaction with Naca and it has been a nighmare! The counselors have no idea wgst they are doing. They do not return emails or phone calls, they have no idea of what is going on with the clients loan or when escrow will be closing....
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NACA_Online
NACA_Online
Naca Verified Representative

Anyone who is having problems with the NACA process always has several legitimate channels through which they can seek help. While this complaint is extremely vague and generi...

1.2
#1105900
I started NACA a year ago today, maybe in Feb 2016. Between all the unreturned phone calls from my NACA counselor, false information given at the workshop and at appointments, pointless NACA visits, I am finally a homeowner! I will say it was not a fun nor exciting...
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NACA_Online
NACA_Online
Naca Verified Representative

Congratulations on becoming a homeowner!I’m very curious about what you mean by “false information given at the workshop and at appointments”. Please email me with examples of...

I liked
  • Free parking
#1104335