NACA
Reviews and Complaints
Review in Loans and Mortgages category from Bellevue, Washington
Bruce Marks should be ashamed of himself promoting such a terrible company and program
Preferred solution: Let the company propose a solution
NACA
It is an awful scheme. I signed contract in October.
We were preapproved, went through so many issues of additional documents, with great credit score. We were told t takes 60 days to process mortgage. In reality they just run you around, very unprofessional do ot return phone calls or emails. The regional manager was even aggressive on the phone.
After you comply with the conditions that they post, they will come up with completely new set of conditions, it is never ending. Our house got resold in the end because as of Middle of march we still did not know anything. And then after having let the naca know that the house is sold and we do not need anything else they denied us with the explanation that were unable to verify the address and employment after we have submitted W2 for 3 years, rent history, bank account pay stubs and employment verification and after they have obtained info directly from my corporate office. That is such a lame excuse and explanation.
PLEASE do not trust their promise on cost free closing and low percentage, because we wanted to buy percentage down ad got it 1.25% APR, but I think that it is not profitable for them to sell loan under such a low percentage and that is why they were just waiting for the time to pass and the house being resold. Very sad company would NEVER recommend it to anyone
PLEASE DO NOT GET INVOLVED WITH NACA, the Neighborhood Assistance Corporation of America
NACA is currently being investigated for its trap of unsuspected first home buyers. They will place a lien on your property; that is, you won't be able to sell, nor take a loan from a bank without their approval and they will never approve it. Their tactic is to delay and delay the process until the bank get discouraged and cancel the loan application because NACA wants to be the first to get a piece of the action on your property if anything goes wrong. NACA even sent their employees to my home in the middle of the night to ensure that I still live there and that I do not have a second mortgage. THIS IS ILLEGAL!!!
NACA will make you pay over a ten-year period the 5-year monthly fee you originally agree to pay them for their service which include their home buyers' seminar which you can sign up for free at any community-based organization or adult ed program. The customer service at NACA? HOLY COW!!!
So if you find yourself in this situation, do not be discouraged. Send a complaint to your State Attorney General, to your Secretary of State, to your 2 senators, and to you U.S. and local Congressmen/women. Don't allow NACA to take over your lives. Take action: go to your local public reps.
Home Buying Experience
We started this program hoping we could get some help, but as of late it just seem like a bunch of running around and haggling. The consultant we are working is so nonchalant its rididculous, she acts as though we owe her.
We are fed up with and will be looking elsewhere.
Trust me you don't need the headache, because so far that is all they are offering NO REAL HELP
Every time you turn in one form or another she swear she needs she will come up with something else more pressing, and she wont answer you directly. Go
No for NACA
I went to the seminar and then made it to my first counseling session today to submit paperwork. My husband and I went to the Charlotte, NC office and were treated like dirt by Carol Clark.
Never have I been talked down to like that all because we forgot our saving statements and my husband forgot one of our w-4's (an easy remedied situation). We also didn't presubmit paperwork online (we didn't know we could). So carol had me sit in his own chair and type in our information because in his words, "im not working harder because you are unprepared." We were questioned like children the whole entire session. He also had Christianity relics all over his office which doesn't bother me.
However, he started to become rude only after he asked us our religious preference. ( why does it matter anyway! We answered none.) At the end carol told us we needed to schedule us another appointment to submit the documents we didn't bring. I told him to givens second while I looked up my work schedule online.
He decided he couldn't wait and scheduled for a day. Not even ten seconds later my schedule loaded and I told him I couldn't come to that appointment because I was working. Instead of changing it then and there. He told me I needed to call and change the appointment with him sitting right in front of me.
I left feeling degraded and angry.
Not sure I want to continue with NACA. I do know I will NOT continue on with Carol Clark.
New Counselor Out of The Blue
Responding to false Accusations
As a former employee in the Atlanta office I have counseled members many times for more than the allotted 2 hours, trying to get them on the right path to becoming a Homeowner. Circumstances are different; some members were ready to move forward while others might have to wait for up to 2 years based on bankruptcy or foreclosure. Regardless of the process NACA is not a scam; during my time with the company I’ve helped countless numbers of families and single mothers to obtain a mortgage and a place to call HOME.
I have personally benefitted from the program before I started working with the company by having my mortgage restructured and reduced from $2,600.00 monthly to $1,050.00.
My advice to you, be patient, the Counselors do have a very heavy work load.
Just horrible experience of my life. I regret the day I began walking to the DC office and the counselors/front desk people are just despicable.
- Program
Review from Grayson Valley, Alabama
I am a homeowner thanks to NACA. I have a great interest rate and a home that I love.
The NACA program is not a quick process. If you are I a hurry to buy a home then it's definitely not for you, if you don't have your finances in order, it won't work for you because they go through your finances with a fine tooth comb. You will not be able to get anything by them. I closed on my home 11 months after I started the program and the only reason it took so long is because I was obligated to a lease for 8 of those months.
You must have your finances in order to comets this program and have a lot of patience but it's well worth it in the end. You won't get the loan terms you get with NACA anywhere else
Other Product Review
Naca - Mortgage Review from Finneytown, Ohio
Very frustrating
I have been working with NACA for a year and had all my documents ready and given when necessary. Now that my file is in Underwriting, it seems to be so much harder to contact my MC and calls and emails are not being returned for over two weeks after I was told to contact her by phone on a certain day.
Member services acts like they will help but still nothing is being done.
Phone appts were rarely kept like I had all day to wait. Now I feel that I will be forced to sign a new lease as it expires next month.
Wish I knew a year ago as I would of made more of an effort to get a USDA or FHA loan.
MC got us hyped and excited and now we are just disappointed and let down. Feel like our dream was robbed from underneath us!
- Program
- Empty promises
- Communication
Preferred solution: A response and my file moved from Underwriting which has been there since December 24th to purchase readiness
Inconsistent and Unorganized
Preferred solution: Deliver product or service ordered
Ignored
- Tammy clark very helpful
- Communication
Preferred solution: Let the company propose a solution
- Prev
- 1
- ...
- 47
- 48
- 49
- 50
- 51
- ...
- 62
- Next
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Just having gone to the initial information session is enough for me to know that a lot of what people are saying here is not true. Here in Phoenix they were very clear to us about the length of time, the amount of paperwork, and even the fact that although they are staffing up right now there is one counselor so we know going in this is not going to be a quick process.
Additionally there is so much information given in a booklet to take home and they impress upon you how improtant it is to read it and follow it. So many of the complaints I've read made it clear they haven't read a word in that booklet. Complaining is easy but following direction is hard for many.
Even people who benefited found something to complain about. I find it very sad.
You should know the NACA is a non-profit. So sacrificing for the sake of customers who are unwilling to follow instructions, read documents, provide required information.
.
. is not necessary to maintain their bottom line.
Most of these complains are like people complaining they didn't like the menu options at a free dinner.
Non-profit doesn’t mean unpaid. Customer service is important in every industry.
You will notice that there are as many offers to investigate the claims of those who post here as there are responses which refute the claims. If a member has been truly ignored, mistreated or wronged in any fashion, we want to know about it and do whatever is necessary to resolve it.
The fact is that in a very large number of the cases posted here, there are gaping holes in their story which indicate that the person posting in fact created their own problem by refusing to abide by the guidelines of the program, then wants to blame NACA rather than take responsibility for their own actions.
We have been able to trace several cases on this site and proven that some even resort to outright lies, and some are totally fraudulent complaints posted by those who oppose NACA for misguided political reasons.
It's sad that there are people who think the rules don't apply to them or don't want to put forth the effort required to become responsible homeowners.
The simple fact is that the NACA program DOES work for those who are willing to put forth the time and effort. There are nearly 40,000 homeowners in this country who are living proof that it works, and another quarter-million whose homes have been saved who also prove the validity and success of what NACA does. It is only those who don't want to abide by the program's guidelines or do what is necessary who do not succeed, and they truly have nobody to blame but themselves. The fact that they post here instead of reaching out through legitimate channels for help and advice only reinforces the fact.
Perhaps most telling is that even though my name and email address appears on EVERY response, only one person who posted on this site has ever reached out to me for help.
In addition to emailing me, out NACA Forum is an extremely useful place to seek answers to questions and help for problems. More than 1600 people have sought help and advice through the Forum and been encouraged and guided by other members who have been or are presently going through the process. If you have questions or need help with a problem, reach out to me and I will do everything I can to help, and you’ll always get a straight, honest answer (even if it’s not the one you want to see). In short, I'm not being defensive, I'm bringing the truth to light.
We've never claimed to be perfect and are always looking for ways to improve our process, but inappropriately (and almost always anonymously) maligning NACA never helps anyone.
In fact, if just one of those comments causes someone to miss their chance at home ownership or lose their home to foreclosure because they decided against coming to NACA, that's the real injustice, and it's inexcusable. Tim Trumble Online Operations, NACA ttrumble@***.com