NACA
Reviews and Complaints
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Verified Reviewer | Hattiesburg, MississippiSpeak to customer service
User's recommendation: Be aware of Unprofessionalism
You have not got back with me my complaint went to a manager in November
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFrustrated Member
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnhappy
Preferred solution: Deliver product or service ordered
User's recommendation: No esy
After 2 missed appointments with naca due to them not having enough staff.
Preferred solution: I understand due to covid things are different but there should be people available to answer the phone.
User's recommendation: To uncomplicate the process
Can not upload the documents
Warning
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas told I was approved an no response
Spoke to my counselor on 8/11/20 and was told that everything looks great and that week on Friday I should be approved. He stated that I would get some paperwork through my email and I should look out for it and nothing.
I joined the purchase workshop bc I thought my letters would be in my email and NOPE!! I'm confused on what to do next because I've sent my counselor emails and also who the heck is going to stay on that long phone line being the 100th person in line. I still don't know what I should be doing right now, what maybe stare at the walls every day not knowing what the next move is. I'm confused.
If u know that you're not able to keep your appointments with your clients, then you have to be professional and contact them and let them know, don't keep them feeling abandoned. Like c'mon, Naca can't be like this.
Preferred solution: Deliver product or service ordered
User's recommendation: Switch counselors
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaRequesting information
Preferred solution: Just requesting a call back concerning the process
Careless Employees
- Non-chalant
- Careless to help out consumer
- No empathy
Current appt
Dear Sir/Madam, my husband and I (165****) have a virtual appt tomorrow @ 5:30 with Rekiyatou Jones in the Jacksonville office but we have not received email instructions on how to log into the appt yet. I have been calling almost everyday since last week and left messages with her letting know that we emailed our documents to email165****@***.com but have not heard or received any response from her.
We called members services twice to verify the appt and have an email sent to her. I want to verify that our documents have been received, that our memberships dues have been received and we were told that she would email us instructions on how to log into the virtual appt.
Can we please receive some type of response from someone about this matter. Thank you.
Sincerely the Jones.
Terrible Customer Service
User's recommendation: Run
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Wilmington, OhioFraud
- Fraud
Preferred solution: Full refund
No one has reached out
Preferred solution: Some one contact me so I can get help
Very rude Loan counselor
- Great interest rates
- Bad attitudes from staff
Preferred solution: A new home counselor
User's recommendation: See if you can switch home loan counselors. Don’t give up.
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I agree. They need to be held accountable for their awful business practices.
I'm currently looking into legal ways to accomplish this, but I recommend everyone who has had a similar experience let the IRS know.
It takes 5 minutes to fill out and submit Form 13909 and it's one of the most direct ways to let the government know that this taxpayer-funded nonprofit is failing in it's supposed mission. https://www.irs.gov/pub/irs-pdf/f13909.pdf