NACA
Reviews and Complaints
NACA
Worst non-profit I support it's shut down
Naca is the WORST
NACA Dallas
2nd chance homebuying program can help. Please call 972-293-**** we have several programs
To All NACA former clients. WE CAN HELP!!
2nd Chance Homebuying Program has several programs that can help you get into a home. Please call (972)293-****. Please don't be dismayed because the devil is a liar. If you really desire a home, we can help.
We have programs that will assist you with downpayment and closing cost (income qualification required)Ask for Sonja or Sharon. Please don't give up on the homebuying process. Our office is located in Cedar Hill. Office hours are 9-5 Monday-Friday.
Weekends by appointment only.
Hurry, Call us today! We can help.
NACA you can go to ***!!!!
NACA - DISAPPOINTED/SCAM
NACA is stealing my dream of home ownership
Unprofessional customer services @naca
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Verified Reviewer | Dallas, TexasNACA & Bank of America true Partners!
We've been trying to get a modification through NACA since August 2009. We keep getting the run-around.
Talking to a negotiator is actually talking to Bank of America...who could care less if we received a modification or not. Now when we try to call NACA we get a recording that states they are close call back during normal hours 8am-11pm EST. I called at 10:00 am EST.
Its all a bunch of *** and someone needs to put a stop to all of this fraudulent behavior! They are working together to make sure your life is ruin!
NACA is disorganized with poor customer service
NACA Pitfall
My 1st NACA experience-Save the Dream Tour LA January 2011
WORST ORGANIZATION ON EARTH!!!!
SOMEONE HELP ME UNDERSTAND HOW THEY TELL YOU YOU ALL THIS *** YOU GOTTA DO IN ORDER TO QUALIFY AND BE APPROVED AND AS SOON AS YOUR DONE YOU CAN'T REACH A COUNSLOR AND HAVE TO *** WORK JUST TO GET THEM TO SUBMIT YOUR PAPER WORK!! I DON'T KNOW ABOUT ANY OTHER NACA BUT THE ONE IN DALLAS IS HORRIBLE!!
MY FIANCE AND I HAVE JUMPED THRU HOOPS, BENT OVER BACKWARDS JUST TO SEE NOTHING HAPPEND! *** THEY WON'T EVEN RETURN PHONE CALLS OR EMAILS!! THERE HAS GOTTA BE SOME TYPE OF LEGAL ACTION WE CAN TAKE CAUSE APPARENTLY WE ARE NOT THE ONLY PEOPLE WHO ARE HAVING TRBL WITH THIS COMPANY!! I'M SO SICK OF THEM FROM THE REGIONAL OFFICE DOWN TO THE LOCAL CRAPP IN DALLAS TX!
ANTONIO EVERETTE AND THAT WHOLE DALLAS OFFICE NEEDS TO BE FIRED AND REPLACED WITH A MORE RESPONSIBLE STAFF WHO ARE TRYING TO HELP, NOT JUST GIVE YOU THE RUN AROUND!!!*** HE DOESN'T EVEN CHECK HIS EMAILS TO LET YOU KNOW HOW THE PROCESS IS GOING, OR WHAT YOU NEED TO DO NEXT!
PLEASE IF THERE IS ANY WAY YOU CAN AVOID GOING THRU THIS PROGRAM PLEASE PLEASE DO!! THEY ARE VERY UNPROFESSIONAL, LAZY, AND DISORGANIZED AND I WOULDN'T WISH THEM ON MY WORST ENEMY!!
POOR CUSTOMER SERVICE
I 'm writing this complaint to inform NACA about the unprofessional staff they have at the Birmingham office located at 529 Beacon Parkway, Suite-204, Birmingham, AL 35209. Buying a home should be a rewarding experience; there are a number of steps that you must take to qualify to purchase a home, especially if you've had some difficulty in the past...such as credit or monies in reserves. Once you past this point and able to purchase the buying process should be as normal. I understand all the required documents and request from the mortgage company. However, the lack of communication from the staff is unexceptable, they do not return phone calls or emails. They do not follow up like they promised in the initial meeting.
You should not leave message after message and emails daily and no one respond. Mortgage Consultant Veronica Lowery and Office Manager Candice Parnell have nasty attitudes and they are very unprofessional. You should not have clients waiting for you to get off a personal phone call for them to help you. They should not call you in at the last minute due to the lack of concern to get the process done in a timely manner. I am grateful for the opportunity to purchase a home, and yes I will close on this loan, but during the process you should have some respect for the client and their time. They should understand that we as potential home buyers work and need notice to give our employers to take time off from work when the mortgage consultant calls at the last minute to schedule an appointment.
At that point, you're rushed at the last minute to sign documents and not fully understanding what you're signing. It's almost like their unpaid and they don't care about their jobs....they just show up. This should be a rewarding time when people are able to purchase a home...you shouldn't get quick cut off answers and promises that someone will call you back. I will stay the program works and I'm buying a home but the communication and attitudes are awful.
Please get this to Bruce Marks and anyone else who has authority to reprimand these individuals. Thanks for your help.
Concern Member.
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Let's START THE MOVEMENT!
REMOVE the POWER from NACA everyone send them an e-mail to CLOSE your case. When NACA receives a high volume of cancellations; then they will learn their lesson! Don't give NACA any more power people!!
They are selling your personal confidential identity! Soon you'll see them on Dateline or 60minutes for identity theft. Please listen up folks CLOSE Your cases. Don't give them anymore personal information!!!!!!
After reading all these bad experiences with NACA, I knew I should have followed my instinct. I'm currently in the midst of the home purchase program and my counselor kept asking me to resubmit tons of documents I sent at least twice before.
After 2 months of going back and forth with resending these documents, he just disappeared and stopped responding to my emails. I sent in everything (and some) that he asked for. Then, I recently received a random type email from NACA asking for the same documents again and the membership and credit check fees. I am not paying them anything until I hear from a real person and not an electronic generic type generated email.
I don't get it and I don't understand why they are trying to help so many people when in actuality, they can't. This program seems to be very unorganized. The staff is overworked and tired. They can't provide the quality services that NACA promises.
My counselor was a nice dude, but I guess he's just too busy and can't get back to his clients anymore. So, I'm just drifting out there, waiting for...well, I'm not sure what I'm waiting on... I think it's better if we look for similar programs in our own city/town... They are out there.
It seems NACA is all about the money, not the people anymore.
The web file is also a horrible setup. It's a waste for the clients when you can't see or do anything but print out a fax sheet and of course make payments...can't forget that!
Yes, the servicer, if they have signed an agreement to work with NACA, has access to everything in the member’s NACA file via our web portal. This is one of the things that makes NACA’s Home Save program so successful.
By using a paperless document system and providing full access to the servicer, this eliminates the need to repeatedly send in the same documents over and over again. If you are genuinely in need of a modification, why wouldn't you want the servicer to see the complete picture?
You sound like a jealous competitor.