I started this program in March and I am currently awaiting another closing date on my house after already giving NACA 45 days to close. Everything has been submitted, contracts signed, bank approval, but of course NACA decides they need something else.
The lender (bank) even told them (and I have it in writing) that what they were requesting was not needed in order for me to close on my house. I'm purchasing a 5 bedroom new construction home, which should be easier seeing as how there aren't any repairs to be done to the home. Despite that being the case, things are still delayed because of NACA's inability to communicate and respond in a timely manner. Due to my counselor not returning phone calls or responding to emails my original close date has been delayed.
On top of that I paid my HOI premium out of pocket and submitted the receipt to NACA then to find out when I received my estimated closing costs papers from the bank it listed that my HOI was being escrowed even though I PAID IT IN FULL. I tried to contact NACA to tell them about this error and once again after 4-5 phone messages and 3-4 emails, still no response. My real estate agent has even tried contacting my NACA Consultant at this point and he has been unsuccessful. I even went as far as trying to contact the bank directly and all they did was direct me back to NACA.
So now I'm waiting on NACA to provide me with another closing date but as of right now they don't even know that the amount I have to bring on the day of closing is incorrect due to my HOI premium being paid in full. I have excellent credit (780), great income, very minimal debt and I'm very organized...ideal candidate for this program is what you would think. Still despite me submitting everything to NACA in less than 24 hours of it being requested they still lost paperwork, didn't meet their own deadlines and were not knowledgeable about everything that was needed. **My counselor even one time e-mailed me another persons 4506T (tax document) that had all of their personal identifying information on it.
I could see this persons name, address, SS#, DOB, etc. What's sad is that she didn't even realize it. I had to tell her!! Thankfully I'm not a thief because I could have stolen this person's identity smh.
This process has been a nightmare to say the least. Someone asked me the other day if I was excited about purchasing my first home at the age of 31 on my own and my answer was no. NACA has completely taken the joy and excitement out of purchasing a new home because of their inability to effectively operate this program. A phone call or email to answer a question can take less than 5 minutes, but they don't even do that.
This is only the largest purchase I will make in my life by myself but none of that matters to NACA. If I had to do this process all over again I wouldn't.
The headache and stress of this program is not worth it. The thing I am most happy about when it comes to my closing day is not getting keys to my brand new house, but signing the papers so that I never have to go through this process with NACA again.
Product or Service Mentioned: Naca Customer Care.
Reason of review: Poor customer service.