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OMG reading some of these reviews is giving me heartburn people! You know what the problem is with all these people that complain? THEY NEVER READ THE HANDBOOK. Read the book inside out backwards, take notes and really LEARN the process and you will go right through....
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Anonymous
anonymous

Completely bogus post - I read everything followed ever rule - was given terrible run around - had to get my RE agent to intervene - this is an all round lousy organization. I...

Anonymous
rc

I am sorry but that NACA is not like that. My experience it's the same as "Sally Mae post below " . NACA is a mess , they keep asking for the same papers all over again and te...

4.9
#1176481
I did everything they asked. Attended the workshop, referred friends, posted about them on facebook, volunteered in the office, and most importantly gave them every piece of document they needed. I heard NOTHING! I left messages and sent emails. Still nothing. My first...
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NACA_Online
NACA_Online
Naca Verified Representative

We're sorry for all the confusion and inconvenience. I'd like to investigate what happened, especially where the missed appointment is concerned. Please email me with your nam...

1.7
I liked
  • No mortgage insurance
I didn't like
  • Lack of communication
#1175794
I dealt with the Newark office first they don't follow up and don't matter how many times I followed up with them. My counselor Dwayne left and no one contacted me. I was in the final stage and I called several times. The new counselor never follow up with me. After...
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Anonymous
Anonymous 101

Washington Ryles is a joke. He does not respond to anyone!

NACA_Online
NACA_Online
Naca Verified Representative

I'm sorry you have had such a tough time communicating with our staff. Please email me with your name and NACA ID number and I'll be happy to see what I can do to get things ...

#1173716
NACA says they are against predatory loans but now I have to pay what I can not use .... I take the bad decision to ask for the loan for rehab NOW my loan was added an amount that I asked for my wish list but no contractor wants to work with naca so I have to pay it...
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Anonymous
Sally Mae

Outside realtors are not turning down business, but they are warning people about NACA. My realtor has been reaching out to different folks to help me get a loan somewhat comp...

Anonymous
arest1974

I searched and searched even in neighboring states no contractor wants to work with naca ..the hands department sent me a list and not even those on the list want to do the wo...

Product
I didn't like
  • Wait
#1173710
Naca was such a blessing to us. We went to the information session in August, had our first intake session in September and was approved to purchase by December! I was hesitant to even bother based on the negative reviews, but God kept prompting me to push through. I...
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NACA_Online
NACA_Online
Naca Verified Representative

Congratulations! Enjoy your home!Tim TrumbleOnline Operations, NACAttrumble@naca.com

4.8
#1173286
I must say I never experienced anything like naca. They are unprofessional, rude and require unnecessary documents. The staff who is supposed to assist and work with you rather work against you. They take advantage of people they don't think have the best credit or any...
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NACA_Online
NACA_Online
Naca Verified Representative

Inappropriate treatment of our members by any NACA employee is not tolerated and should be reported to us immediately. Members who believe they have in any way been treated im...

1.1
#1172367
I like to share my experience with NACA since they seem to get slammed quite a bit. Below is a brief timeline of my NACA journey along with additional details. My starting point was a BK7, student loans in IBR with a $0 payment, and buying a foreclosed house. 68 days...
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4.9
I liked
  • Morio and john in the st louis office were teriffic
#1171644
The government put this program in place to assist with the home buying process which was great, but I do not think the properly trained the individuals they hires. There is no reason the member should have to jump through so many hoops to get the process completed. It...
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NACA_Online
NACA_Online
Naca Verified Representative

NACA is the nation's largest HUD certified non-profit housing counseling and community advocacy organization, conducting about one quarter of all the housing counseling in the...

I liked
  • Best rates
I didn't like
  • Lack of ways to comunicate
#1167618
I started with NACA in March 2017. I moved to Atlanta in June. Since then I haven’t been able to get an appointment. I called Home office who stated someone would call me I’m 5 days with a appointment lol I knew that wasn’t going to happen for the past week I have call...
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NACA_Online
NACA_Online
Naca Verified Representative

The NACA Atlanta office is literally the busiest in the country, and we apologize for the confusion and delay. Please contact NACA Member Services at 425-602-6222 and ask them...

2.1
#1166029
I was in the program for 2 years, the first 6 months I did everything they asked me to do including letting them run my credit twice and pay the membership fees, I was also driving an hour to get there and back for every appointment. Once I showed up and they claimed I...
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NACA_Online
NACA_Online
Naca Verified Representative

We're sorry to see that you had such a confusing experience. Please contact me directly regarding your claims and please include copies of the emails to which you refer along ...

1.0
#1165296