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The strangest thing is that I have a great MC but underwriting has been stalling, delaying, and holding up my process!!! I have did everything that I have been asked within minutes of being asked, yet I am still in the qualification stage because underwriting DRAGS...
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#1120338
I am trying to sell my home to a NACA applicant. So far the realtor promised something he couldn't deliver on, as in closing on time. So we have had to put the closing off. Which means we have had to change the closing on a house we are buying. We got no apologies just...
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NACA_Online
NACA_Online
Naca Verified Representative

Among all lenders nationwide, up to one in five loans do not close on time. Much of this is related to the plethora of new regulations imposed upon the industry since the econ...

#1120195
This was a horrible experience, they lie from the beginning deceive people and play with their dreams. They promise that if you are a good payer and you pay your rent without taking into account your credit score you are ready to buy your house with Naca. Lie only see...
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Anonymous
UN

Naca, Is HIGHLY UNPROFESSIONAL!!!! I DON'T RECOMMEND THIS COMPANY TO ANYONE! Its a nighmare. We started this process 4 months ago and still havent gotten any response to on h...

1.0
#1116633

Naca - Not Happy... It shouldn't take this long...

Naca
#1073679
2.0
Details
Gave documents and now have to wait 3 months for next appointment...
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Diversity of Products or Services
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Reliability
Staff
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NACA has hidden criteria

Naca
#1073604
Working with NACA is a waste of time. It is almost two years since I started the process with their DC office but no result. They always ask you to update your documents but they don't update themselves. My conclusion is that they have hidden criteria that they don't like to tell you.
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LATAVIA WILLIAMS NACA IS UNETHICAL

Naca
#1056382
NACA HAS DONE NOTHING TO HELP SAVE OUR HOME. IF YOUR COUNSELOR IS LATAVIA WILLIAMS SHE WILL NOT HELP YOU ASA HOMEOWNER BUT RATHER SIDE WITH THE SERVICER
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NACA Miami

Naca
#1048238
2.1
Details
Called seeking help with my file, asked for Manager. Nobody has returned my call in over 2 weeks!!! Recently came across post regarding Shawn Stewart, no wonder. I have lost all confidence.
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We have been in the program for over 8 months and we have done everything NACA and our MC has asked of us. We have had 4-meetings with our MC just to go over the same paperwork that we sent in 4 times before. We we do call or leave an email address she never responds...
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NACA_Online
NACA_Online
Naca Verified Representative

Thank you for your comments. The NACA program does indeed work as shown by the more than 60,000 homes that have been purchased through the program. As we point out from the f...

#1113587
I was qualified for mortgage for 2200/moth since May 2017. I stated look for a house right away. However, when I wanted to make an offer, NACA counselor told me that I am approved for only 600$. I spent 3 months looking for houses that i am not qualified for. NACA said...
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NACA_Online
NACA_Online
Naca Verified Representative

We are sorry about any confusion you experienced about your qualification amount. The requirement that any household member's income have at least a 12-month history is very c...

j.nodine_51
j.nodine_51

Sounds like you got stuck with a counselor who is brand new to the business. Any originator worth their salt knows that part-time income without a verifiable history of at le...

1.0
I didn't like
  • It was the worst experience of my life
  • Ignorance
#1111368
All of the complaints against NACA's customer service seem to be from people who aren't actually clients of NACA themselves, like Realtors or people selling a home to a buyer who is using NACA. This same type of complaint can also be found about any of the major banks...
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Anonymous
ML

We too are sellers who are already seeing problems with NACA...they have moved our closing date back three weeks putting the buyer as well as us in a very difficult position. ...

5.0
#1111366
I began working with NACA Detroit at the end of 2016. Everything started off pretty well. I knew someone who'd used them in another state and she told me the process was long and tedious, so I was prepared. I am also a meticulous record keeper, so although I was...
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1.0
I didn't like
  • It was the worst experience of my life
#1109854
Mortgage company stopped taking my payments. Threatened foreclosure. Called NACA, was asked to and did send 40 pages of documentation for 'restructure'. Never heard a word back. In meantime, mortgage company offered 90 day trial loan modification and then full...
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NACA_Online
NACA_Online
Naca Verified Representative

The NACA Home Save Program has obtained more than a quarter-million mortgage modifications for struggling homeowners across the country. Much of this was accomplished through ...

#1109545
I started this process at the end of last year. I didn't make my first appt until I had all ny documents. Then first appt my counselor was late. He didn't know that they had scheduled him with someone. Second appt was canceled because my first counselor was fired. I...
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NACA_Online
NACA_Online
Naca Verified Representative

I'm sorry you are having such frustration with the process. However, I have to note here that you are dealing with it in just about all the wrong ways. Please allow me to poi...

2.0
#1108739
Although the counselor was nice and very responsive. I feel like NACA has a "The Let's Bulls**t them into thinking they will get a loan from us" to acquire to. I'd submit documents he would claim he did not receive them and to please upload. Documents that were already...
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NACA_Online
NACA_Online
Naca Verified Representative

We're sorry you found the experience unpleasant. More than 60,000 homes have been purchased through the NACA program, so the process does indeed work, and multiple resources e...

2.3
I liked
  • Friendly counselor
I didn't like
  • No honesty
#1107492