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The NACA office in Lawrence, Ma is filled with nothing but ignorant, rude and inpatient employees. We sent emails to our NACA "specialist" and placed several calls to him and their customer service number for months. Our calls were ignored, our emails NEVER answered...
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#1272409
My file is not being processed timely. I have been asked on multiple occasions for time sensitive information to submit to the Bank. This is due to the documents provide not being sent by the NACA representative. My interest rate was increased because of another delay....
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NACA_Online
NACA_Online
Naca Verified Representative

I’m sorry you feel pressured for time. However, you seem to be confused about how the process works and may in fact be causing your own delays.Under no circumstances whatsoeve...

Anonymous
Marvin

Who ? You didn't tell me and I suspect most of the general public reading this post doesn't know either. Your plea for assistance is moving, but you've provided no additional ...

#1267814
I went to zillow to get an idea on the mortgage and home purchasing process. They linked me up with a local mortgage broker. I was preapproved 135k by him. He told me I would take an inquiry hit on my credit report like I expected. I look on credit karma daily at my...
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NACA_Online
NACA_Online
Naca Verified Representative

If there was an unauthorized credit inquiry, either your information was sold by the mortgage broker or you have already been the victim of identity theft, perhaps as a result...

#1265248
I finally was able to attend a workshop. I wasn’t to thrilled about the experience. They started late, we were not allowed to bring any food or drinks including water. They didn’t provide any water or refreshments either for a 5 hour event. We were there for over 5...
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NACA_Online
NACA_Online
Naca Verified Representative

We're sorry you had an unpleasant experience at the workshop. With regard to food and drink, we are completely at the mercy of the venue where the workshop is being held. Many...

2.7
I liked
  • No down payment
  • No application fee
I didn't like
  • Unprofessional
  • Unprepared associates
  • Lack of solutions to get their jobs done on time
#1261712
Tuve la GRAN BEndicion de comprar casa con naca despues de mucho estressss pero cometi el error de pedir un prestamo atravez de NACA para arreglar un poco la casa ( lo cuan me arrepiento ) el departamento de HANDS ..... son los que se encargan de retrasar todo y hacer...
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NACA_Online
NACA_Online
Naca Verified Representative

No es necesario que use solo los contratistas en la lista que le proporciona el departamento de HAND. Cualquier contratista con las licencias y el seguro de responsabilidad ad...

Anonymous
Report Them

www.bbb.comwww.cfpb.com

1.0
#1260966
This is a real NACA review and experience. Do business with this company at your own risk!!! I was lucky enough to catch on to their game and only wasted 1 year and a few months with them but in home buying time 1 year could make you lose plenty of great homes and...
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Anonymous
Anonymous

Wow, thanks for sharing but at the same time, CONGRATULATIONS!

1.2
#1259253
I have something to say. My name is Robert McCollum. I am the seller of a house to a NACA participant. Ms Jajuanna Satcher made an offer on my house March 13 2018. We entered into a contract March 14 2018. We set to close on April 20, 2018. The home inspection was...
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Anonymous
Rubiesr4eva

I close with Naca 1year ago and it was long process. But what I can say..Mr. Bent came in and save the day! I was consistent on getting the job done..No matter how long it too...

1.0
#1258813
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Naca - BBB & CFPB

I encourage anyone having current issues with NACA to file a complaint with the BBB and CFPB. I found you get a quicker response with using these tactics to get answers from NACA. Be persistent and don’t give up until you get those terms NACA loves to brag about. Like
#1256736
My husband and I started the NACA process in November of 2017 did the workshop, got our NACA ID, set up our first appointment with our MC. Sat and watched him upload our documents. Here it is May 2018 and things aren't good, they're actually horrific. Appointments are...
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dalyia2006
dalyia2006

This does make me nervous since going to a workshop and that was unorganized and the customer service was lacking. I do want to buy a home before this year is up and it’s May ...

Anonymous
Anonymous

Yes thank you for your comment!! I've been on this site for a couple of years and trying to get people away from NACA. Since I am not a client, it's good to hear from a client...

1.3
I didn't like
  • Lack of solutions to get their jobs done on time
  • Communication
  • Incompetant
#1256065
I have been dealing with them a while, I think they have some agents that need a little help in Customer Service. My counselor is lacking in a few areas. First of all she keeps giving me prices based on a location I am not at and do not intend on moving to...I have...
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1.0
I liked
  • No down payment
  • Made it seem like a good thing at first
I didn't like
  • Bad attitudes from staff
#1255289