NACA Phone Numbers and Emails

Customer Service Number:

  • (425) 602-6222

Customer Service:

  • (425) 602-6222 ext 5
    HAND
  • (425) 602-6222 ext 3
    Home Save
  • (801) 401-6222
    Home Save Department
  • (425) 602-6222 ext 4
    Mortgage Department
  • (281) 968-6222
    NACA Membership Assistance Program
  • (425) 602-6222 ext 6
    Real Estate
  • (773) 723-6222
  • (716) 834-6222
  • (210) 319-2978
  • (202) 328-6333

Headquarters:

  • (617) 250-6222

NACA Emails:

Customer Service
HAND, Home Save, Membership Assistance Program, Mortgage Department, NACA Purchase Program, Real Estate
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Contact Information

NACA Website:

NACA Help Center:

Corporate Office Address:

NACA (Neighborhood Assistance Corporation of America)
225 Centre St., Suite 100
Boston, Massachusetts 02119
United States

Other Info (opening hours):

Office Hours (EST):

Monday - Friday: 8:30AM-6:00PM

Saturday: 8:30AM-1:00PM

More contact details

NACA Rating Based on 482 Reviews

Rating details

2.1
more details
Customer service
Product or Service Quality
Website
Reliability

Rating stats

Rating trend

How Good is NACA's Customer Service?

Davionne Kwy
Davionne Kwy
Feels Satisfied | Nov 29, 2023

Excellent

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Alita P Jkw
Alita P Jkw
Feels Satisfied | May 23, 2023

I was pleased with the information provided.

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Erielle Jki
Erielle Jki
Feels Satisfied | Mar 31, 2023

Great

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Summary of NACA Customer Service Calls

290 TOTAL
CALLS
02:35 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call NACA?

Request for Information Question:

  • “Rental assistance help”
  • “Trying to check my date was Aug 26 2023 but that date was the weekend date tryin to get the right date”
  • “Checking on work applications”

Product/ Service Question:

  • “Because given wrong information about NACA workshop in Philadelphia the is 1000 Oak lane in Philadelphia the name ofVenue is Refuge Temple”
  • “To buy a home”
  • “Workshop/membership application process”

Account Question:

  • “Login trouble”
  • “Membership fees”
  • “Cannot access account”

Staff Question:

  • “Speak to customer service”
  • “Poor customer service”
  • “Speak to customer service to confirm worshop”

Employment Question:

  • “Pay off”
  • “Employment verification”
  • “Income if u dont file taxes and get paid cash what type of documents do u need”

Payments and Charges Question:

  • “Payment”
  • “Payments”
  • “To process payment”

Shipping and Delivery Question:

  • “Never received my appointment”

Return/ Replace Question:

  • “Change appointment”
  • “Change appointmentMake a new appointment change appointment”

Website/ Application Question:

  • “We are stuck on the Naca website were we uploaded our identification”

Other Question:

  • “Morgage qustions”
  • “I missed my meeting zoom”
  • “Was resolved”

About

Summary

The Neighborhood Assistance Corporation of America "NACA" is a non-profit, community advocacy and home-ownership organization. Started in 1988, NACA has a tremendous track record of successful advocacy against predatory and discriminatory lenders as well as providing the best mortgage program in America with 10 billion in funding commitments. NACA is the largest housing services organization in the country and is rapidly expanding by growing its existing 30 offices. NACA also provides property renovation assistance and Membership Assistance for NACA homeowners. NACA's Home and Neighborhood Development "HAND" Department addresses repair issues, and where appropriate provides rehab assistance throughout the renovation process. NACA's Membership Assistance Program MAP provides comprehensive counseling for Members who are delinquent on their home payments, including establishing payment agreements and providing financial assistance to help Members avoid foreclosure. The NACA program has developed state-of-the-art mortgage software for web-based counseling, processing and underwriting, called "NACA Lynx".

NACA reviews and complaints

NACA is ranked 104 out of 1015 in Loans and Mortgages category

Area Served

USA

Payment Methods

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