Contact Information

NACA Phone Numbers

MAP:

  • (281) 968-6222

Member Services:

  • (425) 602-6222
  • (773) 723-6222
  • (716) 834-6222
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Corporate Office Address:

NACA Services
225 Centre St
Boston, Massachusetts 02119
United States

Help in Social Networks:

Summary of NACA Customer Service Calls

81 TOTAL
CALLS
78% SUCCESSFUL
CONNECTIONS
02:38 AVG CALL
DURATION
35% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact NACA to Ask about:

Staff Question:

  • “Speak to customer service”
  • “Speak to customer service to confirm worshop”

Request for Information Question:

  • “I have a question about credit card statements”
  • “Checking my status”
  • “I cant get in contact with my naca counselor and i have questions”

Product/ Service Question:

  • “To buy a home”

Return/ Replace Question:

  • “Change appointmentMake a new appointment change appointment”
  • “Change appointment” , Review # 1236257

Account Question:

  • “Need to reset password”
  • “Login trouble”

Other Question:

  • “Check if Im still a naca member” , Review # 1587138
  • “I’ve been scaled and misled”
  • “Financial help”

NACA Rating Stats

2.5 out of 5 stars
based on 380 reviews
See all 779 reviews

Rating trend

About

NACA Terms of Service
The Neighborhood Assistance Corporation of America (hereafter "Neighborhood Assistance Corporation of America") website (the "Site") is available for personal, non-commercial use only. Neighborhood Assistance Corporation of America owns all of the content on the Site and none of the content or information may be copied, distributed, reproduced, published, or sold in any form without Neighborhood Assistance Corporation of America's written permission or consent. Use of the Site constitutes The Client's agreement to abide by all of the terms and policies set forth therein. If The Client of NACA are not willing to so agree, please immediately discontinue The Client's use of the Site. Neighborhood Assistance Corporation of America may revise this Legal Policy at any time in its sole discretion, with or without notice. As such, users are encouraged to frequently review this policy.
NACA Privacy Policy
Respecting and protecting customer ("Member") privacy is vital NACA's' business. By explaining NACA's' Privacy Policy to The User NACA trust that The User of Website will better understand how www.naca.com keep Company's customer information private and secure while using it to serve The Client of NACA better. Keeping customer information secure is a top priority, and NACA are disclosing NACA's' policies to help The User of Website understand how The Company handle the personal information about The Customer that www.naca.com collect and disclose. The provisions of this notice will apply to former Members as well as current Members unless stated otherwise. Protecting the confidentiality of NACA's' customer information. Who is covered by the Privacy Policy. How www.naca.com gather information. The types of information The Company share, why, and with whom. www.naca.com take Company's responsibility to protect the privacy and confidentiality of customer information very seriously.
Top NACA Services

Customer Care, Mortgage, Loan

Top NACA Products

Seminar

NACA Pros and Cons

Pros: No closing costs, Program description, No money down, Interest buy-down program, No mortgage insurance

Cons: Customer service, Communication, Counselor, Unprepared associates, Unprofessional

Summary

The Neighborhood Assistance Corporation of America "NACA" is a non-profit, community advocacy and home-ownership organization. Started in 1988, NACA has a tremendous track record of successful advocacy against predatory and discriminatory lenders as well as providing the best mortgage program in America with 10 billion in funding commitments. NACA is the largest housing services organization in the country and is rapidly expanding by growing its existing 30 offices. NACA also provides property renovation assistance and Membership Assistance for NACA homeowners. NACA's Home and Neighborhood Development "HAND" Department addresses repair issues, and where appropriate provides rehab assistance throughout the renovation process. NACA's Membership Assistance Program MAP provides comprehensive counseling for Members who are delinquent on their home payments, including establishing payment agreements and providing financial assistance to help Members avoid foreclosure. The NACA program has developed state-of-the-art mortgage software for web-based counseling, processing and underwriting, called "NACA Lynx".

NACA is ranked 37 out of 1257 in Loans and Mortgages category

Area Served

USA

Payment Methods

MasterCardVISA

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NACA Stats

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