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Summary of Naca Customer Service Calls

43 TOTAL CALLS
93% SUCCESSFUL CONNECTIONS
02:31 AVG CALL DURATION
13% ISSUES RESOLVED

Customers Contact Naca to Ask about:

Request for Information:

  • “Checking my status”
  • “I cant get in contact with my naca counselor and i have questions”
  • “Find out how much my dues are”

Staff:

  • “Speak to customer service to confirm worshop”
  • “Speak to customer service”

Account:

  • “Need to reset password”
  • “Login trouble”

Product/ Service:

  • “To buy a home”

Return/ Replace:

  • “Change appointment”

Other:

  • “Nearest office location”
  • “Membership fees”
  • “Do you have NACA office for San Diego, CA”

Naca Rating Stats

2.5 out of 5 stars
based on 327 reviews
See all 689 reviews

Rating stats

  1. 173 reviews
  2. 77 reviews
  3. 32 reviews
  4. 17 reviews
  5. 28 reviews

About Naca

Top 5 Naca Products

Seminar

Top 5 Likes about Naca

No closing costs, Program description, No money down, Interest buy-down program, Mortgage rate

Top 5 Dislikes about Naca

Customer service, Communication, Counselor, Unprepared associates, Empty promises

Summary

The Neighborhood Assistance Corporation of America "NACA" is a non-profit, community advocacy and home-ownership organization. Started in 1988, NACA has a tremendous track record of successful advocacy against predatory and discriminatory lenders as well as providing the best mortgage program in America with 10 billion in funding commitments. NACA is the largest housing services organization in the country and is rapidly expanding by growing its existing 30 offices. NACA also provides property renovation assistance and Membership Assistance for NACA homeowners. NACA's Home and Neighborhood Development "HAND" Department addresses repair issues, and where appropriate provides rehab assistance throughout the renovation process. NACA's Membership Assistance Program MAP provides comprehensive counseling for Members who are delinquent on their home payments, including establishing payment agreements and providing financial assistance to help Members avoid foreclosure. The NACA program has developed state-of-the-art mortgage software for web-based counseling, processing and underwriting, called "NACA Lynx".

Naca reviews and complaints

Naca is ranked 38 out of 1155 in Loans and Mortgages category

Area Served

USA

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Naca Stats

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Number of Reviews

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Number of Comments

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Number of Calls

No calls for this period.

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