While i believe that the NACA product sounds great in theory I really dont believe that the program works. I have been strung along week after week and told that my file has gone to the underwriter only for them to say i need something else every single time.
This last time they are now saying i have to wait until July to show consistent payment history on my open accounts however, i already have provided them with proof of consistent payment history over the last 12 months. They do not return phone calls or emails timely and they dont review your file in its entirety so that they can tell you all of what you need to give them the first time. I have paid everything they have asked me to pay, i have provided every document that they have requested me to provide. After this last time when they said that i have late payments on accounts i pulled my annual free credit report myself and made a list of all my credit cards and their payment history for them and now they aren't responding to my emails.
I dont understand how after i have provided them proof of my payment history that they can still say i need to wait until July. I have been extremely cooperative and have literally done everything asked or required and they still can't get the approval so i can begin looking for a home. My lease is up in the end of May and I need to move. I am a single mother of 3 children and literally am willing to do whatever it takes to get this loan so i dont understand why they cannot get this done when i have given them everything they need.
I wish i would have seen these reviews before wasting my time, effort, and money into a program that should be a great program for people that are otherwise under served however, the underwriters and mc make this program impossible to work with. I am a social worker and i have referred so many people to this program believing the hype but now i see that they are not really motivated to getting you into a home. I am extremely responsive and i am not complaining about doing the volunteering or jumping through the hoops if the end result is a home for me and my children... unfortunately it doesnt matter how many hoops you jump through they still won't get it done.
They have this "i dont care" attitude and the blatant disrespect and disregard for peoples time is horrific. Its unfair that they are allowed to do this to people.
Product or Service Mentioned: Naca Loan.
Reason of review: Poor customer service.