I have been working though this program for 15 months. My first counselor never answered emails, took almost 4 weeks to get a response and apparently I wasn’t emailing her properly.
She was very rude and unprofessional. The second counselor isn’t any better yet not as rude. She definitely lacks communication skills, and isn’t honest. On 3/29 my “file was being submitted to the underwriter” my paperwork wasn’t submitted until 6/5.
The underwriter now needs more documentation. Sent 3 emails to the counselor and NO RESPONSE. Sick of it. This program is a disappointment, beyond frustrating, has been consuming and stressful.
Quick to take my membership fees not so quick to communication or help in completing the program. Worst experience EVER!!
Would NEVER recommend to anyone. This program is complete BS!