I have been dealing with them a while, I think they have some agents that need a little help in Customer Service. My counselor is lacking in a few areas.
First of all she keeps giving me prices based on a location I am not at and do not intend on moving to...I have told this lady more than once.. I also told her I would have the money I need in Aug, she advs me to call back in Aug..
in the meantime the realtor I was assigned lives in Charlotte , I am in Winston Salem. I realize there is a lot of work in this but after all the bad reviews and my experience I am beginning to think is this really worth it.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Made it seem like a good thing at first, No down payment.
I didn't like: Bad attitudes from staff.