Not resolved
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
4 comments

AFTER 2 YEARS THEY DONE NOTHING GOING TO BE HOME LESS IN 2 DAYS BECAUSE THEY PROMISE TO CLOSE ON MY LOAN 6 MONTHS AGO.I HAVE 2 KINDS AND A WIFE ,THE KEEP LOSING PAPER WORK ASKING FOR THE SAME PAPER WORK OVER AND OVER AND OVER AND CHANGING LOAN AMOUNTS.

THE CRITERIA THEY USE TO QUALIFY YOU IS NOT WHAT THEY ADVERTISE ON THEIR SEMINARS OR WEBSITE.

DON'T WAIST YOUR TIME SAVE SOME MONEY WORK ON YOUR CREDIT AND GO WITH A REGULAR LENDER THEY WILL DO IT IN LESS THAT 30 DAYS.NACA IS A MESS AND THEY DON'T DO WHAT THEY ADVERTISE BE VERY CAREFUL.

Review about: Naca Home Loan.

Reason of review: Poor customer service.

Monetary Loss: $4000.

Preferred solution: Deliver product or service ordered.

I didn't like: Waiting for no reason, Customer service and missing documents, False advertising.

Had an Experience with Naca?

Write a review

Comments

Terms of Service
Post Comment
Cancel
NACA_Online
#1352147
Naca Verified Representative

NACA has in fact provided mortgages for approximately 60,000 homeowners nationwide, and dozens more close every day.

While your counselor may indeed ask you to re-submit documents that have already been provided, it is never because documents have been lost.NACA's electronic document system make that impossible.

The request is actually your counselor doing everything possible to get your file completed and processed as quickly as possible.

The average NACA file has approximately 200 pages of documents in it, all electronically stored in the file. Typically they have been sent in by the member in groups over several days or even weeks. To locate any one given page, the counselor must search page by page until he or she finds it. Very simply, with multiple files being handled by each counselor, he or she doesnt have the time to make that kind of search.

Therefore, by asking you to resubmit the document, it is then the most recent submission, on top of the stack and very easily found by the counselor.Your input and participation are key elements to succeeding in the NACA process.

If you have evidence to support your claim that "THE CRITERIA THEY USE TO QUALIFY YOU IS NOT WHAT THEY ADVERTISE ON THEIR SEMINARS OR WEBSITE", I invite you to contact me directly with that information so I can investigate it for you.

In the end, while the NACA process will certainly require more of an investment of time and effort than a "REGULAR...

Tim Trumble Online Operations, NACA ttrumble@naca.com

Show more
billytocontact_48
to NACA_Online #1352825

NACA is very unorganized and messy.Wasting people times and energy.

Do not listen to this Timy! Do not go to NACA to waste your money to buy a house with them.

Please read all inputs here and in other websites and see what people are talking about NACA.Go to a normal mortgage broker and save more money.

Billy

Anonymous

To be honest, NACA is a scam.Don't waste your time with them.

By trusting their ads, I started a housing purchase process with the Washington DC office 2 years ago. I submitted all the required documents many times. But no result. I regret for wasting my time with them.

They must have hidden criteria and agenda.The same problem happened to many of my friends too.

billytocontact_48
to Anonymous #1352832

I agree with you that NACA is scam.They do the following

1) NACA makes money out of poor and middle class people.

2) NACA thinks they are doing favor for you by doing your mortgage, but actually they are making money out of you to find the customers for the big banks.

They do not respect you at all. They do not care about their customers/members and customer services.

3) NACA place A LIEN on your property without you know by getting your signature on the closing and make it legal !

4) NACA does not release the lien on your property to get a Line of credit, refinance, or selling your house easily. They have a very long process and usually do not approve it.

5) DO NOT use NACA real estates agents.

They are not working for you to buy a house they work for NACA. Most of them are not competent. 6) DO NOT use NACA mortgage consultants. They are in-experience people compare to a normal mortgage broker and will waste your time and energy.

7) DO NOT use NACA HAND Department. That department is a messy office worst than other parts of NACA if you need to renovate or rehabilitate your house. They drag you and all the contractors you choose forever. 8) DO NOT use NACA contractors to touch your house.

Most or all of them are in-competent. 9) DO NOT use NACA lawyer even it is free. They work for NACA NOT you. They do not care about giving you all...

10) DO NOT use NACA to buy your dream house. They are worse than applying for food stamp and medicate. They are going to waste your time, energy, and money.

Good Luck if you are using NACA!Billy

Show more

You May Also Like