Naca - Draw request complaint
To whom it may concern, We have had a very bad experience getting paid after making an official draw request.The person/s in charge of handling the disbursement of funds has systematically delayed the release of the draw amount for work that was completed on July 19, 2017.
They tend to create reasons on a daily basis as to why they have not paid on this draw, including the bank needs paperwork (which was already completed) , the W-9 wasn't filled out correctly 3 times (which it was), the file is on the desk of Roxanne to sign off on (which never happened) and the latest as of Friday 7/28/17 was that the funds were sent via UPS overnight per a NACA rep. and that she will provide a tracking number. To-date 8/1/17 no tracking number and worse, no draw funds. These individuals kept sending paperwork to our office stating that it needed to be filled out in order to process the draw request, however, these exact same paperwork was completely and correctly filled out several weeks prior and an acknowledgement of receipt was given by NACA.
Several letters have been sent by our office to request that the draw be sent to us overnight and all we have gotten is more delays.... The owner of the property (Dianne Ruffo) has on a number of occasions made them aware to send the funds immediately to the address listed on the W-9 (which is our office address) and it has been ignored repeatedly. A special request was made to send the payment overnight on an urgent basis so that we can to move forward with her renovation but. to no avail, nothing has been sent, no tracking number has been provided and no funds have been received from NACA on this project.
We are in need of those funds to pay the sub-contractors and to complete this project before we take on anymore projects associated with NACA. Your intervention into this matter will be greatly appreciated before we have to take further steps to get this matter resolved. Thank you l Reset America LLC 8491 Hospital Dr.
Suite 448 Douglasville Ga.30134
Reason of review: Poor customer service.