I want to try and be as fair as possible. I think that NACA could be a very good program, but as is there are just far too many hoops.
My girlfriend and I attended our first NACA workshop in August and thought that we would fly through the process - we both have great credit, we had more than the required necessary funds, we pay our bills on time always, we've both been employed for 2+ years, we had 2 years+ of rental history. But NACA made the process as difficult as possible for us it felt like we were bending over backwards and they were moving at a snail pace.
We were alway on it with our file, every time a counselor asked for something we would immediately track it down, scan it in, and upload it. But we soon came to find out that the counselors could only really work on our file if we were present. Even when we would schedule a "phone appointment" which was basically supposed to be our counselor working on our file we would be emailed saying that there were delays and the counselor had to reschedule. I understand that the counselors are underpaid and overworked but NACA really needs to implement a better file digital file management system. One time I attempted to share a large number of documents with our counselor via Google Drive and was instructed that NACA doesn't allow counselors to access any external websites. Often I would email files to our counselor as well as digitally upload them only to be told later that the counselor couldn't find them.
We waded through this process and were told in January we would be able to begin the home buying processes shortly, they were submitting to underwriter. That's when our mortgage counselor quit. We then had to wait 2 weeks to be assigned to a new counselor, then we had to resubmit all the documents he couldnt locate. Somewhere along the way our original counselor gave us an inaccurate quote of how much house we would be able to afford based on their calculations, due to the quickly rising mortgage rates we decided we were done. We applied for an FHA loan and were approved the same day.
If you want to work with NACA be prepared to be stressed out, be prepared to never be able to reach your counselor, and be prepared to have to submit the same paperwork over and over again. The only plus side is that when it came to submit documents for FHA I had everything already organized and scanned in digitally.
Product or Service Mentioned: Naca Mortgage.
Reason of review: Poor customer service.
Monetary Loss: $480.
NACA Pros: Staff were nice.
NACA Cons: Literally the entire process.