619 views
2 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.0

We have been dealing the the HAND dept trying to get our lower level floors done as a wish list item. From the beginning we could not get a phone call or email returned.

We have been giving misleading information on what paperwork our contractor needs to fill out and how it should be filled out. No one in the department seems to know what's going on. We've had to have our. contractor fill out the same paperwork on 3 different occasions due to the departments miscommunication and the department allowing the bid to expire.

The other day we got an email from a different HAND representative who sent us a nine page attachment of more paperwork for the contractor to fill out. When asked what was going on the rep said "The other rep was doing it wrong." This has been going on for a the 4th week now. We have yet to hear back from our contractor about the new forms we were given for him to fill out. Basically we lost our contractor in this crazy process due to incompetence in the HAND department.

I've emailed above the HAND reps head and have not received a reply. Now we have money added to our loan based to the bid we provided by out contractor that we are in the hook for. Not sure where we go from here because no one in the department is smart enough or cares enough to point us in the right direction.

Why is it so hard to process simple paperwork within the department? Isn't this what the HAND department does?

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

you were lucky enough to have a contractor ... my loan was added an amount that I asked for my wish list but nobody wants to work with naca so I have to pay it even if I have not used it ... I do not know to do is a robbery

Kevyn Qlw

HAND Department is so messy and unorganized worse that NACA. I know it is a nightmare to deal with them.

I understand that you are so frustrated. I have been in your situation for more than 2 years.

They make everything miserable for your contractors. NACA do not care at all!

Billy

NACA Reviews

  1. 237 reviews
  2. 102 reviews
  3. 51 reviews
  4. 32 reviews
  5. 56 reviews
NACA reviews