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My wife and I have beem ready for underwriting for the last month. We havnt heard from Debra or Sheena in regards to documents that we have sent asking for verification that they recieved them.

It doesn't take mich to respond to an email or returm a phone call its called customer courtesy.

We have been in the program for over a year and we still feel like the process is just starting. I am not some uneducated person looking for a hand out when we come we come prepared and expect the same out of NACA

Reason of review: Poor customer service.

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NACA Online

We're sorry you have not been able to reach your counselor. for routine updates such as verification that documents have been received in your file, please call NACA Member Services at 425-602-6222. They can verify that the documents are in your file and provide a general basic update as well.Tim TrumbleOnline Operations, NACAttrumble@naca.com

Guest
reply icon Replying to comment of NACA Online

We have done that as well in fact that is our go to line because they at least answer the phone and offer some help. We can't get to underwriting because the counselor has not email a VOR and that should have been done ages ago.

NACA sets you up with hopes of owning a home just drag on a process that once you get involve so much you feel as if you can't turn around. We have poured every ounce of patients into NACA and still have to suffer because of mishaps are the local office.

Guest
reply icon Replying to comment of Guest-1469457

This program is a headache and a waste of time the underwriter over look things that the counselor submit which delays the process in my case why can't I reach out to the underwriter myself?

NACA Online
reply icon Replying to comment of Guest-1471066

Members are not allowed to contact the underwriter directly because it would only serve to slow down an already overloaded process. This is why through the entire process you will have a single point of contact at NACA during the qualification phase (your counselor), mortgage processing and closing (Closing Coordinator) and rehab/renovation (HAND Coordinator). By routing all information through a single source it eliminates confusion and having "too many cooks" involved at one time.Tim TrumbleOnline Operations, NACAttrumble@naca.com

NACA Online
reply icon Replying to comment of Guest-1469457

With regard to the VOR, it's far more commonplace for the landlord to consider the form unimportant and put the form at the bottom of a stack of paperwork and not return it than it is for the counselor to have not sent it.I had a case where we had sent a VOE to an employer six times and never got it back. I literally had to have the HR person on the phone and the member standing over his shoulder to get the form filled out, and I didn't let him get off the phone until it had been faxed back and verified as having been received.Please email me with your name and NACA ID number and I will be happy to look into it for you.Tim TrumbleOnline Operations, NACAttrumble@naca.com

Guest
reply icon Replying to comment of NACA Online

Tim, why can't your file go to underwriting and get started and you know with in a day or 2 your paper work will be there. We all know NACA doesn't do anything fast! What a frustrating process and it doesn't have to be

NACA Online
reply icon Replying to comment of Guest-1469461

In a perfect world, that is exactly what would happen. Reality though is a different story.

The massive demand for NACA's services has created a situation where we literally can't hire qualified counselors and underwriters fast enough to meet the demand. It's actually one of the reasons why we created the Achieve the Dream Events, to get hundreds of people through the process and qualified in a matter of a few days, and in some cases, a single day.With just four of these events under our belt, we have already seen about 20,000 people. About 20% of them became qualified during the event and the remainder are almost universally further along in the process than they would have been had they not attended.We're sorry you feel frustrated and we certainly don't want anyone to feel that way.

Your statement "it doesn't have to be" suggests you have some constructive ideas on how to eliminate that frustration, and you are sincerely invited to share those ideas with us so we can continue to improve the process. Just send me an email with your ideas so we can make the process more efficient for everyone involved.Tim TrumbleOnline Operations,NACAttrumble@naca.com

Nezzie Jxz
reply icon Replying to comment of Guest-1469461

If you would like to ensure they stop with their shenanigans and stop them from further serving economic injustice to other consumers and like your voice heard, please download and fill out a f13909 (tax-exempt organization complaint) and forward it to the IRS. They receive their tax-exempt status from the IRS and they're governed by Federal Law.

Choose "other" for the type of violation and record it as acts contradictory to public policy. If the IRS learns enough of their antics and violations of their tax-exempt status, the IRS can revoke their status and shut them down.

Once you complete the form, you can email it to eoclass@***.gov or you can mail it. Please stand up to this company!

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