NACA - Issues with the hand department
I am currently living in a "fixer upper". I have been through 3 contractors 2 rippped money off from me and NACA is supposed to be there to support me every step of the way.
I have been living in my home for almost 3 years and once a reliable contractor willing to do the work I am forced to wait for my own money to pay these people. I have to go through a whole process of waiting for Earnest Salazar to review my bid. I call r To speak with one of the specialist Priscilla Williams and she is extremely rude to me. I can not speak my mind back because she is handling my money.
I tried to complain and they are all besties with the manager of the hand department Tammy Johnson so their is no disciplinary actions taken. I even contacted citi bank my mortgage company to let them know what is going on and nothing happen. These people need to be shut down. I will say I do have a good interest rate but thats it.
I am terrified of a renovation and after this I will never do one again.
I do not recommend Naca for anyone or anybody who needs a renovation after purchasing a home. This has been a nightmare and I am still sleeping in it.
Reason of review: Poor customer service.
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OMG!! This must be common practice.
Not only are they unprofessional they are most definitely Iโll equipped to handle individuals money. Most of the employees donโt even know policy, procedures, and not informed enough to help you with resolving issues.
I canโt believe these people NACA personnel are still employed. They have to be buddies.
I'm going through the exact same things with the exact same people, my advice to you is to keep a paper trail. Don't just call, email them directly.
I'm in the process of making a formal complaint with the Attorney Generals office in Texas, and making a complaint against Naca with HUD, who oversees them. Why in the world am I paying interest on funds for a project that I've been waiting for almost 2 years to have completed because Naca and Citi is playing games with my money.
Hi Nichelle,Iโve been having a similar issue. Did you get your issue resolved? Who did you complain too.