I'm looking at these reviews and I am NOT understanding why do you have to keep submitting your PERSONAL FINANCIAL information more than one time? Do they not have enough space on their servers to hold the clients' info?
And even if you are assigned another counselor why do you have to submit your paperwork agaon? Does NACA not have access to each counselors' files?What is happening to the docs. I would be asking where is the paperwork you were sent?
Papers that contained my social security number, bank information, credot card information, address?!! This sounds like a level of carelessness that is putting thousands of people at risk for identity theft and fraud.
Product or Service Mentioned: Naca Customer Care.
Reason of review: Order processing issue.