Product: Naca Customer Care Clear all filters (0 of 129 reviews match)
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Naca - TRASH

The houston office is straight trash they should really shut it down and start all over again. Poor customer service, the worst i have ever seen.
Product
Naca Customer Care
#1353512
Absolutely nothing but a number to NACA. When you do speak to an employee they are impersonal if not just indifferent to you. But, why not? Where else are the people they repeatedly insist they help going to go. They are probably chuckling under their breath or better...
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Anonymous
Naca_SUCKS2018

Thank you! Naca is crap and should be shutdown. We are not one of those naca qualified folks that can't go anywhere else. I'm very grateful for that. I read a review of someon...

Anonymous
Gk

I went to a presentation on July 7th in Los Angeles and they told me they'd send me a number, but they never did. I am not waiting for that anymore. It seems to me that they a...

3.5
Product
Naca Customer Care
#1352656
I thought It was the real estate agent that was giving me the run around until he got so feed up with NACA that he gave me all the contacts of the personal that was in charge of the file. Naca ask for the same documentation OVER AND OVER AND OVER again. Even if you...
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NACA_Online
NACA_Online
Naca Verified Representative

We are sorry that your transaction did not close on time. The fact is that one in five real estate transactions industry wide fail to close on time. Bank delays in granting th...

Anonymous
Anonymous

I am seriously looking into litigation against this company. They have cost me thousands.

1.6
Product
Naca Customer Care
I didn't like
  • Office management
#1340777
My experience with NACA started off pretty good when dealing with the local office. My counselor Mr. Omar Baruti was very attentive and detailed. From my initial intro meeting in August, I was ready for my purchasing meeting January 4th. Awesome right!!! Dealing with...
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NACA_Online
NACA_Online
Naca Verified Representative

If the delay on getting work done is because of not having a contractor, please remember that any properly licensed and insured contractor with a dedicated business bank accou...

Anonymous
Sam

He is my counselor also, communication is the WORST.

1.6
Product
Naca Customer Care
#1337796
A Nightmare— I am still hurting over the mistreatment we received from NACA. Endless document submissions only to be told they needed something extra. Also the counselor or whatever you want to call that person was RUDE— it was like you better not correct me or I will...
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Anonymous
Anonymous

I agree! Communication with the individuals is *** poor. It takes forever to get a response, and when you do the counselor gets an attitude with you. This whole has been a nig...

Anonymous
no way

I agree, there needs to be an investigation within the ranks of naca.

1.0
Product
Naca Customer Care
#1308146
Although I completed all NACA paperwork, religiously attended appointments and provided all financial updates, when it came to verifying employment via Equifax, an employment verification tool widely used by billion dollar companies, my counselor created many...
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Anonymous
FALSEGentooPenguin

Update. I was able to speak with a representative with NACA Member Services. An apology was provided and I was congratulated on my success of purchasing my home without NACA. ...

Anonymous
Happy wife1983

They just ignore requests for new MC's. I requested one 10 months ago. We're still waiting for either a new counselor or a phone call. This company is the absolute worse

3.1
Product
Naca Customer Care
#1303094
He offered little help and told me to go to the NACA event in Newark on 5/31/18. After spending 11 hours there I went home with nothing. This was because the counselor I met with for 3 hours failed to submit my application to the underwriter. CNira (don't know her...
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1.9
Product
Naca Customer Care
#1294244
I was beyond frustrated at this point! I resent the documents again and then suddenly I have an appointment with NACA and I didn't even call and make the damn appointment! The appointment is in the morning when I am at work! I was like "what the *** is going on?!" I...
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Product
Naca Customer Care
#1284760
NACA was very different in 2008 when I volunteer with them. SO many people were walking out crying tears of joy for the assistance they received and they really did help them to save their homes. yes, it was a long process but the process as one of the lenders...
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1.0
Product
Naca Customer Care
#1281942
This is due to the documents provide not being sent by the NACA representative. My interest rate was increased because of another delay. Now I am in the final stages awaiting closing, more delays. I don't want to lose my home. Please guide me where I can get...
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NACA_Online
NACA_Online
Naca Verified Representative

I’m sorry you feel pressured for time. However, you seem to be confused about how the process works and may in fact be causing your own delays.Under no circumstances whatsoeve...

Anonymous
Marvin

Who ? You didn't tell me and I suspect most of the general public reading this post doesn't know either. Your plea for assistance is moving, but you've provided no additional ...

Product
Naca Customer Care
#1267814