Product: Naca Customer Care Clear all filters (0 of 124 reviews match)
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My experience with NACA started off pretty good when dealing with the local office. My counselor Mr. Omar Baruti was very attentive and detailed. From my initial intro meeting in August, I was ready for my purchasing meeting January 4th. Awesome right!!! Dealing with...
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Anonymous
Sam

He is my counselor also, communication is the WORST.

Anonymous
Honey_holmes009

Wow that is crazy. I'm not even there yet and it's already a struggle. I'm really trying to keep it together. I told my husband the whole process seems like it's going to be r...

1.6
Product
Naca Customer Care
#1337796
A Nightmare— I am still hurting over the mistreatment we received from NACA. Endless document submissions only to be told they needed something extra. Also the counselor or whatever you want to call that person was RUDE— it was like you better not correct me or I will...
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Anonymous
Anonymous

I agree! Communication with the individuals is *** poor. It takes forever to get a response, and when you do the counselor gets an attitude with you. This whole has been a nig...

Anonymous
no way

I agree, there needs to be an investigation within the ranks of naca.

1.0
Product
Naca Customer Care
#1308146
Although I completed all NACA paperwork, religiously attended appointments and provided all financial updates, when it came to verifying employment via Equifax, an employment verification tool widely used by billion dollar companies, my counselor created many...
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3.1
Product
Naca Customer Care
#1303094
He offered little help and told me to go to the NACA event in Newark on 5/31/18. After spending 11 hours there I went home with nothing. This was because the counselor I met with for 3 hours failed to submit my application to the underwriter. CNira (don't know her...
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1.9
Product
Naca Customer Care
#1294244
I was beyond frustrated at this point! I resent the documents again and then suddenly I have an appointment with NACA and I didn't even call and make the damn appointment! The appointment is in the morning when I am at work! I was like "what the *** is going on?!" I...
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Product
Naca Customer Care
#1284760
NACA was very different in 2008 when I volunteer with them. SO many people were walking out crying tears of joy for the assistance they received and they really did help them to save their homes. yes, it was a long process but the process as one of the lenders...
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1.0
Product
Naca Customer Care
#1281942
This is a real NACA review and experience. Do business with this company at your own risk!!! I was lucky enough to catch on to their game and only wasted 1 year and a few months with them but in home buying time 1 year could make you lose plenty of great homes and...
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Anonymous
Anonymous

Wow, thanks for sharing but at the same time, CONGRATULATIONS!

1.2
Product
Naca Customer Care
#1259253
I have been dealing with them a while, I think they have some agents that need a little help in Customer Service. My counselor is lacking in a few areas. First of all she keeps giving me prices based on a location I am not at and do not intend on moving to...I have...
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1.0
Product
Naca Customer Care
I liked
  • Made it seem like a good thing at first
  • No down payment
I didn't like
  • Bad attitudes from staff
#1255289
Back in Mid 2016 I resigned up with NACA. I did everything's I was supposed to do when Dec 2016 was told my information was being sent to the underwriter i never heard back from my NACA rep from Tampa. I was calling sending emails and texting him no response. Finally...
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Product
Naca Customer Care
#1254413
I have been dealing with Naca for a year now and I keep my file updated and if there's something else needed I submit it within 24hrs and yet still haven't had my file sent to the bank for approval and appraisal. They are quick to say tell your friends about our...
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Anonymous
Tee

who are you working with at the cleveland office?

1.0
Product
Naca Customer Care
#1251801