Product: Naca Customer Care Clear all filters (0 of 136 reviews match)
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Have been trying call to get a "Intake Preparation" new appointment setup and directed back and forth to the same numbers twice before someone actually took my information. I was then quoted that I would receive an email with my appointment time in which I still havent...
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NACA_Online
NACA_Online
Naca Verified Representative

We are sorry for the confusion the member has experienced. Unfotunately, this post does not contain enough details to let us help online. Please call NACA Member Services at 4...

Product
Naca Customer Care
#1439979

I am the seller, we signed a contract to sell to a NACA member 21 Sept 2018. We jave completed everyghing required. Supposed to close 21 Dec. Yep 90 days after signing. Told today we will not close on the 21st Dec. No new date has been given..
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NACA_Online
NACA_Online
Naca Verified Representative

A delay of such length is extremely rare. Most loans obtained through the NACA program close withing our 28-day contract-to-closing time frame. This sort of delay can only be ...

1.0
Product
Naca Customer Care
I didn't like
  • Customer service
#1426735
I am not surprised about the shenanigans with NACA, I don't see any benefit when dealing with them. It is sad but it seems like the people who NACA hires are rejected wanna be realtors or mortgage reps that only know the basics about the mortgage industry but have no...
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Anonymous
Anonymous

DUPLICATE post - reported to webmaster

WaggishPrairieDog
WaggishPrairieDog

I am not surprised about the shenanigans with NACA, I don't see any benefit when dealing with them. It is sad but it seems like the people who NACA hires are rejected wanna be...

1.0
Product
Naca Customer Care
#1424269
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Naca - Home Buyer Counselor

Ms. Jada Mollister, Home Buyer Counselor (5 stars). She was beyond patient & professional guiding me through this tedious process. Currently completing the next step w/Mortgage Counselor. Let's just say, my past experience w/Ms. Mollister's professionalism is the only reason that I am completing the home buying process w/NACA.
Product
Naca Customer Care
#1409344

I attended a homebuyers program with NACA. During the beginning of my counseling session I informed the counselor Lauren that I had a bankruptcy that was new June 2018 and asked if I would have to wait 2 years before I would be eligible to apply? She told me that it...
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NACA_Online
NACA_Online
Naca Verified Representative

We are sorry you had such confusion over the situation and are looking into your claims, which appear to stem from your meeting with a counselor at a recent NACA event. With r...

Anonymous
Anonymous

Did i read this correctly? You just had a bankruptcy this year 2018 and you are trying to apply for a home? If so you won't get an approval for a minimum of 4 years regardless...

Product
Naca Customer Care
#1359836

I hired Naca or I thought I did in may of 2017, to help with a mortgage servicing company that is trying to rip me off. Well looks like I am taking a double whammy! Not only have they done absolutely nothing but waste my time and money, they want me to do exactly what...
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PlausibleChinchilla866
PlausibleChinchilla866

Another complainer that don't even know who there complaining about. Pretty normal for this place.

NACA_Online
NACA_Online
Naca Verified Representative

This complaint is clearly not about our organization, the Neighborhood Assistance Corportation of America, and is most likely about another organization with the same acronym,...

2.0
Product
Naca Customer Care
I didn't like
  • How much they lie and never contact you
#1359807
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Naca - TRASH

The houston office is straight trash they should really shut it down and start all over again. Poor customer service, the worst i have ever seen.
Product
Naca Customer Care
#1353512
Absolutely nothing but a number to NACA. When you do speak to an employee they are impersonal if not just indifferent to you. But, why not? Where else are the people they repeatedly insist they help going to go. They are probably chuckling under their breath or better...
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Anonymous
Naca_SUCKS2018

Thank you! Naca is crap and should be shutdown. We are not one of those naca qualified folks that can't go anywhere else. I'm very grateful for that. I read a review of someon...

Anonymous
Gk

I went to a presentation on July 7th in Los Angeles and they told me they'd send me a number, but they never did. I am not waiting for that anymore. It seems to me that they a...

3.5
Product
Naca Customer Care
#1352656
I thought It was the real estate agent that was giving me the run around until he got so feed up with NACA that he gave me all the contacts of the personal that was in charge of the file. Naca ask for the same documentation OVER AND OVER AND OVER again. Even if you...
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NACA_Online
NACA_Online
Naca Verified Representative

We are sorry that your transaction did not close on time. The fact is that one in five real estate transactions industry wide fail to close on time. Bank delays in granting th...

Anonymous
Anonymous

I am seriously looking into litigation against this company. They have cost me thousands.

1.6
Product
Naca Customer Care
I didn't like
  • Office management
#1340777
My experience with NACA started off pretty good when dealing with the local office. My counselor Mr. Omar Baruti was very attentive and detailed. From my initial intro meeting in August, I was ready for my purchasing meeting January 4th. Awesome right!!! Dealing with...
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NACA_Online
NACA_Online
Naca Verified Representative

If the delay on getting work done is because of not having a contractor, please remember that any properly licensed and insured contractor with a dedicated business bank accou...

Anonymous
Sam

He is my counselor also, communication is the WORST.

1.6
Product
Naca Customer Care
#1337796