Naca Customer Care Review from Houston, Texas
The Houston office is not helpful.Anthony Bromwell is not helpful at all they do not respond to emails phone calls or anything.
The receptionist will tell you to email your counselor but counselor never responds. We had our 9th appointment last week because the counselor can only answer a question or check your file if you are right in front of him. He said we were submitted to the underwriter but now is not responding and trust me I call everyday. I am just wondering if this is a scam because I have paid two membership fees and paid for two credit report pulls because the counselor will say it has to be done again.
Do they really just have a goal of closing maybe 5 homes a month and everything else is just smoke and mirrors. If anyone knows who I could call for help that would be great. What is the point of playing with people's emotions. I am not sure why they would lie about this like this is so important to people why lie to their face and take a nembership fee knowing you have no desire..none at all to help them purchase a home.
I have missed 9 days of work going to appointments which I dont mind but I do mind being lied to and being assigned a counselor who couldnt care less and will just lie to get you out the door.I believed them I really believed.
This person wrote the review because of poor customer service at Naca. Reviewer claimed that he or she wants Naca to read this review and look into the issue (if any).
If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.