If LOURDES WOODS is your counselor...run. She is lazy and extremely incompetent.
I feel like i have wasted my time and effort. The webfile you have to upload the documents too if archaic and they still insis you fill out the same forms online. The counselor couldn't even tell me how to access the info online. Isn"t that the basic thing you should know...where to tell the person to go and fill out the forms....
She was rude, kept me on hold for a long time while we were on the phone like she wasn"t prepared for our session. Another time, she was having a side line conversation with a colleague while i was on the line. Im worried cause its been like 8 months and these people have all of my families iD info.
Ive seen no result and have no confidence or hope at this point. Is this a scam?
Reviewer is in unhappy mood. This person stated that there is a room for improvement of communication and counselor. Please immediately contact the author of this review to discuss poor customer service of staff. Naca needs to offer any options to resolve the issue according to poster's claims.
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