Product: Naca Home Loan Clear all filters (27 of 27 reviews match)
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2 comments
2.0
Details
My husband and I have been working with Naca for a year and a half. We have had 3 counselors before we got approved even though we supplied all the documentation they asked for. The first two were either fired or quit. so that was very frustrating. We finally got...
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Anonymous
#1715032

Thanks so much all of these comments are helping me out. I heard about this company on the radio and decided to attend a workshop... Your comments have been a blessing.

Author
Service
Naca Home Loan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Review #1512600 is a subjective opinion of poster.
1 comment
I GOT MY HOME THROUGH NACA 5 YEARS AGO. YES IT CAN BE FRUSTRATING BUT IF YOU DO YOUR PART YOU WILL GET YOUR HOME. I WENT THROUGH THE WHOLE PROCESS IN LESS THAN 6 MONTHS. THEY ARE SUCK AT CUSTOMER SERVICE BUT IF YOU STAY ON THEM AND MAKE TRIPS IN PERSON AND PLAY A VERY...
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Anonymous
#1651389

I'm on month 3 and the process is absolutely ridiculous! I'm playing the game so that I can have a lower interest rate and no PMI. The counselor is unprofessional and I seem t...

Author
Service
Naca Home Loan
Reason of review
Good quality
Review #1446872 is a subjective opinion of poster.
0 comments

NACA - Ignorant and arrogant employees

It take them forever to do anything, no response to email, you cannot call them because they don't have to pickup their phones. Loan buy-down is not mandatory but their loan officer requested it. Emailed CEO about the issue, he also refused to answer back. Sad.
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Author
Service
Naca Home Loan
Reason of review
Poor customer service
Review #1420566 is a subjective opinion of poster.
2 comments
1.1
Details
I worked with NACA for almost 1 year gathering documents uploading them every month and since you can only talk to your counselor 1 maybe 2 a month it’s slow as the slowest thing you could think of! I was getting close to (3 months away) from when I would need to move...
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Tblade29
#1700524

NACA had me arrested because I am exposing their blatant regard to State and Federal Laws. Search NACA on facebook and you will see my videos. Feel free to reach out to me if ...

Author
Location
Baton Rouge, Louisiana
Service
Naca Home Loan
Reason of review
Order processing issue
Review #1373174 is a subjective opinion of poster.
2 comments
I did get the home Jan 2017 but I would never recommend anyone to use this organization. I made the mistake of wanting to rehab the home I bought which was apart of the loan I signed the work was never completed by the contractor recommended through NACA. The home...
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Tblade29
#1704553

If you would like to ensure they stop with their shenanigans and stop them from further serving economic injustice to other consumers and like your voice heard, please downloa...

Author
Service
Naca Home Loan
Reason of review
Poor customer service
Review #1330257 is a subjective opinion of poster.
8 comments
1.0
Details
I am the seller of a house to a NACA participant. Ms Jajuanna Satcher made an offer on my house March 13 2018. We entered into a contract March 14 2018. We set to close on April 20, 2018. The home inspection was complied with on March 21st, the work to include a...
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Anonymous
#1572247

To the people who allegedly had success with NACA---You were just lucky. People aren't pissed for nothing. I've read similar stories, except the seller wasn't so nice and cont...

Author
Location
Jackson, Mississippi
Service
Naca Home Loan
Reason of review
Poor customer service
Review #1258813 is a subjective opinion of poster.
6 comments
1.3
Details
My husband and I started the NACA process in November of 2017 did the workshop, got our NACA ID, set up our first appointment with our MC. Sat and watched him upload our documents. Here it is May 2018 and things aren't good, they're actually horrific. Appointments are...
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dalyia2006
#1485792

This does make me nervous since going to a workshop and that was unorganized and the customer service was lacking. I do want to buy a home before this year is up and it’s May ...

Author
Location
North Miami, Florida
Service
Naca Home Loan
Cons
  • Communication
  • Customer service and missing documents
  • Incompetant
Reason of review
Bad quality
Loss
$180
Review #1256065 is a subjective opinion of poster.
2 comments
NACA is comparable to a government agency like the IRS or your local DMV. They have no regard for customer service because no one else can offer what they can. Therefore you get counselors that are under educated and overworked and have no idea how to process a home...
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Tblade29
#1704658

If you would like to ensure they stop with their shenanigans and stop them from further serving economic injustice to other consumers and like your voice heard, please downloa...

Author
Service
Naca Home Loan
Reason of review
Poor customer service
Review #1232425 is a subjective opinion of poster.
2 comments
Little did I know that not only did NACA change my loan with so called home affordable program. Pay your loan on time for 5 years and 1000 would go toward your principle. Yes, $ 5,000 went toward my principle, but the rate that was 2%,3% 4% cap 5% what happened is...
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NACA_Online
NACA Verified Representative
#1462008

The HAMP modification you received was a government created program that NACA in fact opposed and only accepted as a last resort when no other modification options were possib...

Author
Service
Naca Home Loan
Reason of review
Problems with payment
Review #1219517 is a subjective opinion of poster.
1 comment
1.0
Details
My husband and I started with the Naca program back in 2016.. we went to every meeting with the counselor. We did everything the counselor advised us to do in order to become elegible for the home loan. We Provided every piece of document that they requested and all...
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NACA_Online
NACA Verified Representative
#1450788

We always advise members that email is the most efficient way to contact your counselor. It is difficult for counselors to answer phone calls since they are usually in a couns...

Author
Location
Cleveland, Ohio
Service
Naca Home Loan
Reason of review
Poor customer service
Review #1195315 is a subjective opinion of poster.