All of the complaints against NACA's customer service seem to be from people who aren't actually clients of NACA themselves, like Realtors or people selling a home to a buyer who is using NACA. This same type of complaint can also be found about any of the major banks who are notoruously poor at meeting the contractual dates for commitment & closing on a Real Estate purchase and sale agreement.
It also appears to me that NACA would benefit immensely by an infusion of talented and experienced mortgage professionals to help them get their act together.
I have 17 years of residential lending experience in the purchase market and I love what they stand for. I am applying for the underwriter position in Charlotte, NC and would really love to join their fight for economic justice to all.