Product: Naca Receptionist Clear all filters (6 of 6 reviews match)
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2 comments
3.7
Details
The Receptionist is the gateway to any business, It really places a damper on your experience when you encounter someone being rude initially.My first thought was that maybe she (Chanelle) was having a bad day. However, After several different occasions the attitude...
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Anonymous
#1171254

The Miami Office Manager has been advised of your concerns.Please contact me personally so I may follow up with you.Tim TrumbleOnline Operations, NACAttrumble@naca.com

Author
Location
Miami, Florida
Service
Naca Receptionist
Reason of review
Poor customer service
Review #862896 is a subjective opinion of poster.
6 comments
1.4
Details
My wife and I heard about the NACA interest rate buy down program through our realtor and thought that it was a great program. We immediately decided to sell our house, and moved into an apartment while we found our new home. While going through the NACA program, we...
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NACA_Online
NACA Verified Representative
#997178

What you are referring to as "fraud" and "bait and switch" was in fact a new federal regulation imposed by the Consumer Financial Protection Bureau that went into effect on Ja...

Author
Location
Phoenix, Arizona
Service
Naca Receptionist
Cons
  • Fraud
  • Communication
  • Incompetant
Reason of review
Fraudulent Action
Loss
$100000
Preferred solution
interest rate adjustment to what was promised and in writing from day one
Tags
  • NACA LAWSUIT
Review #650480 is a subjective opinion of poster.
5 comments
4.2
Details
We closed on our home almost two weeks ago and were contacted by Hand regarding our post close rehab soon after. My husband and I returned the signed paperwork asap. Here we are 7 business days later..I have been calling Hand and leaving voicemails to check the status....
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Anonymous
#994481

It is now Friday and no contact from anybody at Hand. This is really getting to be ridiculous, I understand people are overwhelmed and understaffed but 10 business days with n...

Author
Location
Brookfield, Connecticut
Service
Naca Receptionist
Reason of review
Poor customer service
Review #648386 is a subjective opinion of poster.
4 comments
After attending the first workshop, we were very excited and dedicated to following the required and steps and begin seeing our dream of owning a home come true. From the get go, nothing on their web site worked. We were supposed to be able to submit documents to our...
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Anonymous
#988655

i had the same exact issue i am so disappointed

Author
Location
Andrews, South Carolina
Service
Naca Receptionist
Reason of review
Poor customer service
Review #632989 is a subjective opinion of poster.
1 comment
I have been in the program since 2013. Umm. It's 2015. I have a new counselor and she is rude. I spoke to my friend who works at the bank and they told me to move on to a real estate agent because the naca counselor wants me to get grants on my own and ask people for...
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NACA_Online
NACA Verified Representative
#933705

If you have been in the program since 2013 and have yet to be qualified, there are definitely reasons why that are not disclosed in your message. Three to four months is commo...

Author
Location
Orlando, Florida
Service
Naca Receptionist
Reason of review
Poor customer service
Review #583205 is a subjective opinion of poster.
6 comments
I have been with the NACA program for over a year now, I am one of the consumers that actually believed in the hype machine. I was forced to pay membership dues for 2 years because I remained in the program and for some reason their computer systems would not let them...
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kenyaallen
#613009

I am so frustrated with NACA that it has caused me great stress over the last year. I started this program in march of 2012. I have taking time off work to go meet with my cou...

Author
Location
Union, New Jersey
Service
Naca Receptionist
Review #348231 is a subjective opinion of poster.