Billing Practices
Customer service
Product or Service Quality
1 comment

As a supplier for NACA, I have found there response and payment of our bill to be very slow. No communication to the vendor, when payments will be made.

Extremely slow in paying the bill. I currently have to bills that are over a year old that haven't been paid. Tried to communicate with them and never get an answer. Also paperwork seems to get lost on a regular basis.

They never seem to let you know when they don't have the proper paperwork.

They let things go and never reach out to have them corrected. We do not let our regular customers wait as long as NACA does to pay us.

Product or Service Mentioned: Naca Customer Care.

Reason of review: Problems with payment.

Monetary Loss: $2432.

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NACA Verified Representative

Contractors who have met the HAND certification requirements and have properly submitted requests for payment are paid within 30 days. In order to reduce turnaround time even further, going forward, all NACA approved contractors will be required to have a separate business bank account.

All payments will soon be made electronically rather than by check. Any requests for payment that you believe have been correctly submitted and are not yet paid should be addressed in writing to the HAND department.

Please email the information to HAND@naca.com and please also copy Member Services at services@naca.com. Tim Trumble Online Operations, NACA

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