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2.8

We've been trying for a week to reach out to or counselor! My fiancee had a phone meeting scheduled they never called.

I've been calling every day to speak to the counselor and get nothing but voicemail or she's on lunch. I tried the online chat and was told we can schedule you in for July or email the manager so they would call. The manager never called.

I even called member services and was told oh you gave us the okay to email the office manager now you have to wait for them to call you. I'm getting tired of this and about to say forget it.

Reason of review: Poor customer service.

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Nezzie Jxz

If you would like to ensure they stop with their shenanigans and stop them from further serving economic injustice to other consumers and like your voice heard, please download and fill out a f13909 (tax-exempt organization complaint) and forward it to the IRS. They receive their tax-exempt status from the IRS and they're governed by Federal Law.

Choose "other" for the type of violation and record it as acts contradictory to public policy. If the IRS learns enough of their antics and violations of their tax-exempt status, the IRS can revoke their status and shut them down.

Once you complete the form, you can email it to eoclass@***.gov or you can mail it. Please stand up to this company!

NACA Online

Trying to contact your counselor by phone is perhaps the lest effective way of communication. The bulk of your counselor's day is tied up in counseling sessions, and he or she will not interrupt that session to take a phone call, just as you would want the counselor to not interrupt your meeting.Email is always more effective, and it's best to limit that to one per day as cluttering up the inbox with multiple messages only bogs things down even further.Contact Member Services and ask to be put in touch with the regional director and if there is still no result, email me and I'll step in on your behalf.Tim TrumbleOnline Operations, NACAttrumble@naca.com

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