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2.5

My experience with NACA was terrible! I been working with NACA for more than 6 months trying for an approval.

I started off in an odd situation trying to purchase the unit I was living in directly from the bank, because the owner had been negligent. The Sale and Purchase Agreement was signed in September of 2016, and between then and now I worked very hard to provide all the paperwork I could to move along with getting an approval. I never got it. I would provide documentation and await days before my file was touched or submitted, I would not hear back for days and sometimes weeks and when I would finally get hold of my counselor it was only to be told there were more things to submitted.

The process was taking so long I had to get THREE extensions from the bank on the sales and purchase agreement AND was required to do (and pay!) for a TWO inspection on the unit that I had been living in the whole time! I feel cheated by NACA, because since the last extension expired the bank is having me evicted and I will have an even harder time just finding a place to rent from with an eviction mark on my back. Neither one of my counselors showed much aid concern for how time sensitive my case was, or gave me proper prompting in documentations and other things that came up throughout the process. Although I had the Purchase and Sale agreement signed a few weeks prior to moving on to the bank approval portion of the process, I do not feel it fair the way they treated my case.

One of my counselors had some health complications and in his absence my file would sit unattended and I would go unhelped and left in the dark until he returned. Even when he was in the office I would go days without hearing back and when I would finally get through to talk to him, either my file was still waiting to be submitted (because it was never touched at all)or there would be more paperwork required that I was not told about. A lot of times this would mean I was due for more pay stubs and bank statements submitting because it had been so many days since I had last been updated. I had a terrible experience working with NACA, and feel I could not recommend the program to anyone else.

I am at a loss facing eviction, loosing my deposit, and all the money (2 inspection, repair work/air quality test, condo paperwork, detector inspections) I invested into the buy for. I had a Living and Occupancy Agreement which is the only portion I get back ($800 monthly since September), and even that does not out weight the loss.

Reason of review: Poor customer service.

Monetary Loss: $3000.

Location: 261 Common St, Lawrence, MA 01840, USA

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NACA Online

We are sorry that you had such issues, but based on what you have written, you broke one of the most steadfast rules of the NACA program. Home buyers in the NACA program are not authorized to even go house hunting, much less sign a Purchase and Sale Agreement, before they receive their qualification.

We make it very clear from the start that there is no specific timeline for the NACA qualification process because every person's situation is different, which in turn can affect how long it takes to become qualified.

Therefore signing a P&S with a closing deadline before qualification is an invitation to disaster since even a small setback, such as the illness of your counselor, can cause the kind of situation you have faced. When circumstances arise which can create potentially critical delays, you can always call NACA Member Services at 425-602-6222 to seek assistance.

Please recognize that agreeing to participate in the NACA program, or any program of any kind, means that you agree to the program's rules and guidelines. Those rules exist for a reason, specifically because it defines the process through which the system works most effectively.

Stepping outside those guidelines can only reduce your chances of success.

By signing the P&S Agreement before being qualified, I'm afraid you set yourself up for a huge disappointment. For now, continue to work with your counselor so we can continue to try to get you qualified so you can still purchase the home.

Tim Trumble

Online Operations, NACA ttrumble@naca.com

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