I worked with them to buy a home in the metro Atlanta area. I choose to do remote counseling which means I didn't step foot into an office until I was "qualified". I will say the customer service was great until I had to deal one-on-one with with the Atlanta office.They are rude, incompetent, and have absolutely no motivation to help.
After I put in an offer on the home I found out I was not qualified due to a some inaccurate information given to me by a counselor, everyone makes mistakes so I was understanding. I am an even tempered person. I normally would have addressed the issue they found and continued with the program, but due to the treatment I received at the Atlanta office I just said f-it and vowed never to do business with the company again.
I don't think they are a scam, I know people who have obtained a mortgage. I do think (at least in my area) competent workers are few and far between. I would steer clear unless you have a great amount of patience for ignorance and poor workmanship.
This person wrote the review because of poor customer service at Naca. Reviewer claimed that he or she wants Naca to read this review and look into the issue (if any).
The most disappointing in user's experience was communication, time consuming, counselor and competency. If you have a chance, please contact him/ her to briefly discuss his/ her negative experience with the company.