I worked with them to buy a home in the metro Atlanta area. I choose to do remote counseling which means I didn't step foot into an office until I was "qualified". I will say the customer service was great until I had to deal one-on-one with with the Atlanta office.They are rude, incompetent, and have absolutely no motivation to help.
After I put in an offer on the home I found out I was not qualified due to a some inaccurate information given to me by a counselor, everyone makes mistakes so I was understanding. I am an even tempered person. I normally would have addressed the issue they found and continued with the program, but due to the treatment I received at the Atlanta office I just said f-it and vowed never to do business with the company again.
I don't think they are a scam, I know people who have obtained a mortgage. I do think (at least in my area) competent workers are few and far between. I would steer clear unless you have a great amount of patience for ignorance and poor workmanship.
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