State: Ohio City: Cleveland Clear all filters (15 of 708 reviews match)
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I will be homeless because of NACA. On paper this is the best deal I could possibly get. I am unable to benefit from that deal because I can't close no mater what I do. My last communication with NACA is below and it will explain my experience in detail. I read these...
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Anonymous
Sorry_not_sorry83

Wow. I'm so sorry you're going through this. NACA is a SCAM! They don't care about potential homebuyers. They are a walking contradiction. Everything they said at their worksh...

3.1
I liked
  • Professionalism and patience
I didn't like
  • Dont keep their word as a company
#1371704
Two years in and back at square one after being prequalified. Went from being able to afford a $100k house to a $29k house unless we forked over $6k. Spent money on inspections that we'll never get back. Membership fees, credit check fees monthly. I could go on and on....
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1.3
#1295296
Went to the first meeting in August 2017. Earlier this month (June 2018), I sent a letter to both the national and Cleveland office severing our relationship with NACA Cleveland. As another commenter wrote, our counselor was NEVER prepared for the phone interviews....
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1.6
I liked
  • Program description
I didn't like
  • Totality of it
  • Unprofessional
  • I will not recommend their services
#1289872
I have tried on numerous occasions to contact my counselor because we've had an inspection on a home we want to purchase. I have emailed & called and whoever answers the phone response is, Did you email your counselor? Closing in 28-45 days is a damn lie!!!! Memorial...
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Anonymous
Tee

who are you working with at the cleveland office?

1.0
#1251801
DONT EVEN BOTHER! TRUST ME! I have literally been calling AND emailing my counselor for an entire week! He literally ignored ALL my emails/calls, but when my realtor emailed, responded right away. They are BEYOND unprofessional, slow and unorganized. it is 100% NOT...
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Anonymous
Being Honest

These complaints are justified. A lot of the NACA staff are unorganized and unprefessional and I think they should be called out on their crap! The only disagreement with the ...

Anonymous
Anonymous

Check out all the replies from NACA reps. Their attitudes speaks volumes to how you'll be treated when dealing with NACA.You are absolutely correct. DON'T EVEN BOTHER!

1.3
I liked
  • Member service rep benita house was very helpful
I didn't like
  • Terrible customer service
  • Unprofessional
  • Unorganized
#1221971
My husband and I started with the Naca program back in 2016.. we went to every meeting with the counselor. We did everything the counselor advised us to do in order to become elegible for the home loan. We Provided every piece of document that they requested and all...
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NACA_Online
NACA_Online
Naca Verified Representative

We always advise members that email is the most efficient way to contact your counselor. It is difficult for counselors to answer phone calls since they are usually in a couns...

1.0
#1195315
I'm an agent who does over 200 deals per year, and EVERY NACA deal I've ever done is fraught with delays, disorganization, and ineptness. The complete lack of communication is appalling. I'll advise any future sellers from accepting a NACA offer, and I certainly won't...
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1.0
#1094077

I attended my homeowner workshop in Oct 2014, was approved by Feb 2015, and closed on my home in May 2015. But it was A LOT of work, required great organizational skills, and prompt follow up. I had an excellent counselor, Wade Hampton. If you do your part then your...
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Anonymous
Anonymous

This is only true if you have a good MC by good I mean one that doesn't lie and tell you that items you sent were forwarded to the underwriter.

NACA_Online
NACA_Online
Naca Verified Representative

Thank you for your comments.Tim TrumbleOnline Operations, NACAttrumble@naca.com

3.4
I liked
  • No closing costs
  • Product
  • No mortgage insurance
I didn't like
  • Slow to close
#891264
Being the organized person that I am I was prepared for homeownership before I ever attended the initial NACA workshop during January of 2016. After the workshop I was scheduled to have my first appointment in February of 2016. By this time I had submitted, paystubs,...
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NACA_Online
NACA_Online
Naca Verified Representative

We would like to look into your claims. Please email me at the address below with more details so we can investigate.Tim TrumbleOnline Operations, NACA ttrumble@naca.com

1.3
I didn't like
  • Fraud lies unprofessionalism
#868185

Contact Naca

Mailing Address:
NACA Services
225 Centre St
Boston, Massachusetts 02119
United States
Phone:
(425) 602-6222
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Similar to Naca

TIM TRUMBLE, you are OBVIOUSLY the mouthpiece for NACA. I have been sitting here reading all of the negative comments on these strings for the last two hours, as I was referred to NACA and wanted to investigate before making a decision like this, but in all honestly,...
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Anonymous
Anonymous

Honestly I wouldn't recommend that anyone go through their process. It's not worth the stress. Just try to qualify for an fha loan if you can.

Anonymous
Lovely

I strongly agree with you! #ownIt It's so obvious a change is necessary! Please check out the complaints at BBB (Better Business Bureau). The LACK of CUSTOMER SERVICE is unb...

I liked
  • Program description
  • Mortgage rate
  • Product
I didn't like
  • Process
#815215