I think this organization is trying to help homebuyers but the counselors that work here do not care... They are there to collect a paycheck and to some extent everyone is but Ora Moore's apathy is just astonishing.
She doesn't respond to emails and when you call the NACA office asking to talk to her, she is always unavailable. She then sends a nasty email saying that she did not receive any email and contradicts the statements she made at prior appointments.
If only NACA could hire people that actually care about its mission- that is helping potential homebuyers secure an affordable mortgage. Until people like Ora Moore still work here, they won't be able to achieve their mission which is really sad.
Product or Service Mentioned: Naca Loan Officer.
Reason of review: Poor customer service.