The lack of transparency as to how long the qualification process takes lends itself accusations and much deserved criticism. There belief is " the end justifies the means." In other words, if you have other options move on.
The lack of communication only makes it worse. If you aren't able to attend one of their weekend long seminars, then you wait twice as long-appointments postponed due to fact that your "counselor" was sent to wherever next seminar is. Absolutely nothing but a number to NACA. When you do speak to an employee they are impersonal if not just indifferent to you.
But, why not?
Where else are the people they repeatedly insist they help going to go. They are probably chuckling under their breath or better yet laughing when counseling session is over.