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2.0

My fiance and I started the NACA process back in August of 2016. We were finally done with underwriting back in February.

We have been searching for houses and using the NACA calculator to make sure we qualify as directed in our NACA workshop. In March, NACA implemented a "new policy" of purchase price ceilings which they NEVER told us about and neither did our mortgage counselor. We were "grandfathered in" however as of today we have lost 6 yes 6 properties because our mortgage counselor can not produce a property specific approval letter in time before the homes go under contract. We are about to loose house number 7 if we do not get the letter by tomorrow.

What are we supposed to do and how can we fix this problem? No one has been able to help us or explain this to us.

The entire process has been horrible and there is no way I would EVER do this again. We are both professional reasonable patient people but come on!

Reason of review: Poor customer service.

Monetary Loss: $230000.

NACA Cons: Time consuming, Lacking communication.

Location: Orlando, Florida

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Guest

Sorry but a property specific letter only takes about 30 min! Unacceptable!

My mortgage consultant isin theBaltimore office an she is great! She even gave me her personal number! Please email the Ceo Ibelieve his name is Mr Marx! This process doeant have to be grueling!

Dont give up! I just had my home inspection and will go to closing soon!

Guest
reply icon Replying to comment of Guest-1158744

Thank you for the comment and info. I will be contacting Mr. Marx.

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