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I closed on a house on 2/6/19 and i am not in this house as of 5/12/19. I am not in this house yet because of naca's hand department's incompetence, arrogance and negative attituded. I am stuck with paying two rents and two amorgages, for April and May . I am very...
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Anonymous
Anonymous

I feel sorry for you. NACA has literally turned into what they are fighting against I wish you well. For an organization that suppose to be fighting for the working person the...

2.4
#1533374
I have contacted NACA several times. I am not able to get my counselor to respond. I have everything in place. the house I wanted is now sold because I have been waiting on NACA. I need right now support. Please advise?
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Anonymous
Anonymous

Don't hold your breath in this situation I was in the same situation earlier this year with NACA. They move pretty slow and depending on your counselor he/she is very incompet...

2.1
I didn't like
  • Dead slow
  • Lack of effort
  • Longer wait times for getting response to emails or phone calls
#1533236
I went to the workshop on February 9th and met with David on March 11 to start the process. I only met him once face to face everything else was email. He provided me with the amount I should be approved for the first day. I constantly emailed him and contacted him...
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1.0
#1522533
Ms. Briggs - very unprofessional and rude.
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NACA_Online
NACA_Online
NACA Verified Representative

If you feel you have been treated inappropriately in any way by any NACA staff member, you may file a formal complaint by calling NACA Member Services at 425-602-6222.

3.0
#1519421
I drove to the NACA workshop. though it was wonderful. Told them I need to get preapproved, sell my home on a contingency and then buy another home near my daughter. I downloaded all my docs immediately, I have already qualified traditionally, have no debt etc. I had...
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NACA_Online
NACA_Online
NACA Verified Representative

We suggest you call NACA Member Services at 425-602-6222 and request to be transferred to the Remote Counseling program. Also just as a point of reference, your submitted docu...

#1517145
Been in program since Nov 2018 and have submitted all paperwork and have shock payment because of my loan processer wearing too many hats and not communicatin I’m stuck at preproval status because he doesn’t understand I’m a agent working for a company for health care....
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NACA_Online
NACA_Online
NACA Verified Representative

Membership dues for the NACA program are paid upon joining the program and are due on January 1st each year until you close on your new home. This is explained as part of the ...

Anonymous
Anonymous

I have been in that same situation like you have with NACA. To be honest your best bet is to go through a local credit union they have a lot of opportunities for you if you ar...

1.7
Product
#1515353
My husband and I have been working with Naca for a year and a half. We have had 3 counselors before we got approved even though we supplied all the documentation they asked for. The first two were either fired or quit. so that was very frustrating. We finally got...
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2.0
#1512600

NACA - Terrible .....

Very bad experience similar to what other people have had from what I am reading. No returned emails or callbacks. I requested a refund for services not rendered and was told NO !!!! I guess sometimes the same villain that you fight against you turn into them. Let's face it NACA is a subprime mortgage broker and sometimes take advantage of the poor and disenfranchised like the BIG BANKS but when the banks get called out for it they try to fix it or their image. NACA doesn't want try to change that image like the old saying goes if you don't change you will DIE !!! Also, Mr. Trumbe please don't respond or try to badmouth my response because you are not real person.
1.0
Details
Customer service
Product or Service Quality
Staff
#1512428
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Located in Richmond office,Simply the most unprofessional counselor or employee I have work with. She never reponeds to emails or voicemails on time, she does not look at the files property, asks to upload the same file over and over, she is very inconsistent on the...
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NACA_Online
NACA_Online
NACA Verified Representative

Sadly, this complaint is clearly fabricated as it makes claims that are literally impossible. Most telling is the claim "She mixes clinets (sic) files, I have found some one e...

2.4
#1512208

Contact NACA Customer Service

Mailing Address:
NACA Services
225 Centre St
Boston, Massachusetts 02119
United States
Phone:
(425) 602-6222
All NACA Contacts

NACA Products and Services Reviews

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NACA - Great experience

No closing costs and no down payment for a conventional loan. No comparison anywhere else that is why it has a high volume. People on here probably just couldn’t afford it.
#1508826
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