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The government put this program in place to assist with the home buying process which was great, but I do not think the properly trained the individuals they hires. There is no reason the member should have to jump through so many hoops to get the process completed. It...
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I liked
  • Best rates
I didn't like
  • Lack of ways to comunicate
#1167618
I started with NACA in March 2017. I moved to Atlanta in June. Since then I haven’t been able to get an appointment. I called Home office who stated someone would call me I’m 5 days with a appointment lol I knew that wasn’t going to happen for the past week I have call...
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NACA_Online
NACA_Online
Naca Verified Representative

The NACA Atlanta office is literally the busiest in the country, and we apologize for the confusion and delay. Please contact NACA Member Services at 425-602-6222 and ask them...

2.1
#1166029
I was in the program for 2 years, the first 6 months I did everything they asked me to do including letting them run my credit twice and pay the membership fees, I was also driving an hour to get there and back for every appointment. Once I showed up and they claimed I...
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NACA_Online
NACA_Online
Naca Verified Representative

We're sorry to see that you had such a confusing experience. Please contact me directly regarding your claims and please include copies of the emails to which you refer along ...

1.0
#1165296

Naca - Rude people answering phone

Naca
#1162963
They have nasty people picking up the phone in the office of Newark Nj especially a girl Melissa I call been nice a girl me a very nasty attuide as a client the should not treat me like that
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Naca - Worse company ever

Naca
#1120991
1.7
Details
Ive been promised 4 times in 3 months that my file would be going to the under writter. Instead i have been rescheduled twice, no responses from any of my emails, and given 3 phone interviews that never happened. Im done with naca
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Naca - Keeping real

Naca
#1096992
I read that you don't have to money or credit or income I was turned down and I'm a member and after I met with the advisor he inform me that I need more income and it's been 2yrs they don't keep in touch with the members that are registrar
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Naca - This has been one the worst experiences in my life!

Naca
#1088818
I started the process almost 10 months ago, I have perfect credit,I have proved my savings pattern to be outstanding,my employment has been consistent and I provided everything else they have asked for and yet..... this has been dragged out and Underwriting has been acting in bad faith and unfairness. I've been lied to. I could never recommended NACA.
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If you're a contractor and are considering getting involved with NACA for any work on their member's homes, DON'T. I have been waiting to get paid for work completed and keep getting the run around. They keep promising payment, but nothing ever happens. They owe me...
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NACA_Online
NACA_Online
Naca Verified Representative

Please contact me directly with the information on your situation. I will bring the matter up directly with the director of the HAND department to be dealt with.Tim TrumbleOnl...

Anonymous
DM

I am sorry for your long wait. I am waiting as a member applicant for an approval to get qualified by an underwriter. It has been over a month and I keep sending them redunda...

1.0
#1148522

I had paid to have my credit checked still waiting, its been 3 yrs , there was only one person i can trust there her name was shawn in the miami office,once she left or fired that was it for me never got a response from no one she was the one to hold everything...
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NACA_Online
NACA_Online
Naca Verified Representative

We are happy that you had such an excellent relationship with Shawn, who was indeed an excellent counselor and office manager. Even though many NACA staff members have been w...

Anonymous
Jeffrey Thurman

This is exactly my problem with the Phoenix NACA program. Me & my wife have jumped through all the hoops required and at the end of the day we haven't recieved no calls, updat...

1.0
#1142998
While I was waiting for my deal with a NACA buyer to fall apart, I read some more about NACA. If you get through the hoops as a buyer, and buy your house, they will put a lean on the house you bought to make sure you follow the rules. So don't think you will be able to...
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billytocontact_48
billytocontact_48

You guys could go to the following website/organization and complain about NACA.If all us do that somebody will go after NACA.Check it out and submit your complaint with the ...

Anonymous
Anonymous

This program takes advantage of desperate people who are low income and don't have any home buying experience. If NACA made it very clear from the start a lien will be placed ...

1.0
Spring Lake Park, Minnesota
Product
I didn't like
  • Lack of solutions to get their jobs done on time
  • Inefficient processes
  • Did not return calls or emails
#1138484
Tim Trumble, I show that you’ve been replying to complaints and concerns for years and probably tired of hearing the same complaints, but does it hurt to show a little empathy? This potential customer is explaining that after he/she spent $4000.00 in an attempt to get...
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Anonymous
Anonymous

I’m glad someone finally spoke up! NACA’s responses on here are terrible. It’s not what they said, it’s how you say it!

#1136542
My home was in forclosure, and my husband and I were told that these things take time. BOA didn't want to negotiate, but NACA said they had lawyers that would help us. Last night my PSEG was shut off for some reason, my husband went to PSEG and found that my home was...
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NACA_Online
NACA_Online
Naca Verified Representative

We are sorry about the situation which you describe. I hope that you will contact me immediately to clarify your statement, as several of your points cannot be accurate with ...

#1128216

I went to there seminar and filled out the booklet and went online and started uploading docs that it was requesting. I thought I would get a jumpstart on things and went ahead and sent in my $25 for my credit check. Well... when I went back to the site the links it...
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NACA_Online
NACA_Online
Naca Verified Representative

Please contact Member Services again at 425-602-6222. While our Charlotte office is one of the two busiest NACA offices in the country, you certainly should have gotten an ema...

1.0
I didn't like
  • Software programs
  • No call backs
  • Inefficient processes
#1128213
Believe the reviews...great program if you can put up with terrible customer service...their agents treat you like crap becuase they feel that you need them and the worst part about it management knows but do they care...helk no!!!!....dont waste your time complaining...
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Jaylon3
Jaylon3

As expected no one will address my issue within this company they give some generic response and then when we you respond they dont repley anymore.I'm done trying to resolve t...

Anonymous
Anonymous

As expected no one will address my issue within this company they give some generic response and then when we you respond they dont repley anymore. I'm done trying to resolve ...

2.1
#1127784