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Ms. Briggs - very unprofessional and rude.
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NACA_Online
NACA_Online
NACA Verified Representative

If you feel you have been treated inappropriately in any way by any NACA staff member, you may file a formal complaint by calling NACA Member Services at 425-602-6222.

3.0
#1519421
I drove to the NACA workshop. though it was wonderful. Told them I need to get preapproved, sell my home on a contingency and then buy another home near my daughter. I downloaded all my docs immediately, I have already qualified traditionally, have no debt etc. I had...
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NACA_Online
NACA_Online
NACA Verified Representative

We suggest you call NACA Member Services at 425-602-6222 and request to be transferred to the Remote Counseling program. Also just as a point of reference, your submitted docu...

#1517145
Been in program since Nov 2018 and have submitted all paperwork and have shock payment because of my loan processer wearing too many hats and not communicatin I’m stuck at preproval status because he doesn’t understand I’m a agent working for a company for health care....
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NACA_Online
NACA_Online
NACA Verified Representative

Membership dues for the NACA program are paid upon joining the program and are due on January 1st each year until you close on your new home. This is explained as part of the ...

Anonymous
Anonymous

I have been in that same situation like you have with NACA. To be honest your best bet is to go through a local credit union they have a lot of opportunities for you if you ar...

1.7
Product
#1515353
Located in Richmond office,Simply the most unprofessional counselor or employee I have work with. She never reponeds to emails or voicemails on time, she does not look at the files property, asks to upload the same file over and over, she is very inconsistent on the...
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NACA_Online
NACA_Online
NACA Verified Representative

Sadly, this complaint is clearly fabricated as it makes claims that are literally impossible. Most telling is the claim "She mixes clinets (sic) files, I have found some one e...

2.4
#1512208
I never signed up for anything related to NACA, in fact I had to look them up to see who they were and what they are peddling. They need to remove my cell phone number from their list or risk receiving a complaint from the FCC and Attorney General's Office.
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NACA_Online
NACA_Online
NACA Verified Representative

On the rare occasion when NACA uses an automated telephone contact system, calls are only made to NACA members who have provided us with their phone number and given permissio...

1.0
I didn't like
  • Robo calls
#1505315
This process is awful. I am going to the BBB on NACA because no one will return your call and no one responds to emails. I will not refer anybody to NACA after the experience we have had.
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Anonymous
Anonymous

I'm reporting their *** too

Anonymous
Anonymous

I agree. A waste of time & money.. Unorganized, unprofessional, unprepared, lazy, trifling, incompetent, etc. I want my damn money back.

#1500505
I did my aplication and they charge me twice when I try to talk with the associate about twice charge I receive very RUDE customer service in the front desk . People is there bec need help but they acting like they are the owners or they going give you the money for...
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Anonymous
Anonymous

Very poor customer service

NACA_Online
NACA_Online
NACA Verified Representative

I'm afraid your post isn't clear when you claim "they charge me twice". For what are you claiming to be charged twice? The $25 annual membership dues are only charged upon joi...

1.0
#1499765
While i believe that the NACA product sounds great in theory I really dont believe that the program works. I have been strung along week after week and told that my file has gone to the underwriter only for them to say i need something else every single time. This last...
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ImpartialFrigatebird147
ImpartialFrigatebird147

That was my experience for the year and a half I dealt with them. I finally had enough after the 800th action plan asking for the same paperwork or paperwork they NEVER asked ...

Anonymous
Anonymous

I agree! I am in the same situation. My MC did not adhere to our scheduled appointment and I have been trying to get a response after doing everything I was told by the underw...

1.4
Product
#1497673
Some people are very very very rude at the front desk in jax, fl. Who is the supervisor and who do you contact to speak to about your file Dead
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NACA_Online
NACA_Online
NACA Verified Representative

We are sorry you had a poor experience with the Jacksonville front desk staff. You may call the Jacksonville office and speak to the office manager about your experience or yo...

#1480407

Contact NACA Customer Service

Mailing Address:
NACA Services
225 Centre St
Boston, Massachusetts 02119
United States
Phone:
(425) 602-6222
All NACA Contacts

NACA Products and Services Reviews

Companies Similar to NACA

I worked with them for two years. The Tampa office manager (Felix Nunez) hides behind the receptionist and will not take any phone calls or meet with you for any reason. The program is misleading, very time consuming. They want to know everything about your life and...
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NACA_Online
NACA_Online
NACA Verified Representative

We’re sorry that this person had difficulty completing the NACA program, but there are several mis-statements that need to be corrected. Nobody at NACA “hides behind the recep...

1.1
#1440151