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I am currently involved in a transaction with Naca and it has been a nighmare! The counselors have no idea wgst they are doing. They do not return emails or phone calls, they have no idea of what is going on with the clients loan or when escrow will be closing....
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NACA_Online
NACA_Online
Naca Verified Representative

Anyone who is having problems with the NACA process always has several legitimate channels through which they can seek help. While this complaint is extremely vague and generi...

1.2
#1105900
I started NACA a year ago today, maybe in Feb 2016. Between all the unreturned phone calls from my NACA counselor, false information given at the workshop and at appointments, pointless NACA visits, I am finally a homeowner! I will say it was not a fun nor exciting...
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NACA_Online
NACA_Online
Naca Verified Representative

Congratulations on becoming a homeowner!I’m very curious about what you mean by “false information given at the workshop and at appointments”. Please email me with examples of...

I liked
  • Free parking
#1104335
Naca is not for everyone regardless of your financial situation. I would recommend to some one with no money to save, save ,save. Get a financial plan in place an save where it's comfortable for you. Don't spend unnecessarily, get a rent payment as low as you can...
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NACA_Online
NACA_Online
Naca Verified Representative

We’re sorry you had a difficult experience with NACA. However, I seriously doubt that any of the more than 60,000 homeowners who have gotten their home through the NACA progra...

1.9
#1103797

Naca Customer Care Review

Naca
#1018188
1.0
Details
I attended a seminar on Nov 5 of 2016 and I haven't received any notice or an NACA ID number......I am highly upset that my information can't be found when I drove a totally of 4hours to get there and back with paying toll fees! So UPSET!!!
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Customer service
Diversity of Products or Services
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Value for money
Website

Short Review on March 06, 2017

Naca
#1017435
2.3
Details
Counselors with the worst attitude and very unprofessional. The company has great ideas, but the thought of making people feel less than they are is unacceptable. They need to hire people that can and will do their job in a professional, ethical manner
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website

Short Review on February 07, 2017

Naca
#1004086
I try to read and also ignore all the comments but say what. They just called to cancel my first appointment with two a few our notice. I am reconsidering my choice now. I dont mind about complicated and long process but i cant stand with unprofessional and irresponsible.
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Naca Home Loan Review

Naca
#965015
1.0
Details
Worst in communication. Worst in loan closings.
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Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
My Husband and I attended the first required meeting on 08/27/2017. At the meeting everyone was told they should get their NACA ID in a week for the website. Two weeks went by we never received ours so I called the member number on 09/08/2017. I was told our file...
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TheBest2018
TheBest2018

NACA, It appears you’ve identified a problem, but failed to come up with a solution. Have you thought about electronic submissions on the intake form? Potential client receive...

NACA_Online
NACA_Online
Naca Verified Representative

We are sorry you have had difficulty getting your ID number and intake appointment. One of the issues we run into is the legibility of the handwriting on the registration form...

2.6
I didn't like
  • Unresponsiveness
#1103214
I have been working this program for nearly a year and the communication along with follow-up is the worst. After calling their Member Services department to make a formal complaint, the person states that you need to e-mail this complaint over to me so I can verify if...
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NACA_Online
NACA_Online
Naca Verified Representative

Contacting the Member Services department is indeed the proper procedure if you wish to file a formal complaint against a NACA staff member. By calling Member Services you ha...

1.5
#1101326
I am a second time homebuyer and I just closed with NACA on Friday. I must say that this entire experience has been a nightmare and I went to closing with uncertainty because the entire process caused this. Let me start off by saying that I closed 60 days from when my...
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Anonymous
Anonymous

I do not understand why people use NACA with good credit. This makes no sense what so ever. If you can save up 20 percent you don't have to worry about PMI. The rates are sti...

I didn't like
  • Totality of it
#1099316
My husband and I attended a NACA meeting in Oct 2016, at the church on San Pedro in Los Angeles. We did not get an appointment to see a counselor until Jan 2017. We walked into our first counseling session with every document that was requested. The bank statements,...
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NACA_Online
NACA_Online
Naca Verified Representative

Update: After I contacted the counselor on Ms. Huley's behalf, the counselor contacted her on September 20, at which time all documents that had been submitted were processed ...

#1096788
I have a close relative that has been seeking to purchase a home through the NACA program it has been a struggle for her it has been equally as troubling to me because i am a loan officer that helps a lot of low to moderate income borrowers purchase homes that need...
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#1096708
We started the process in the spring of 2016 by attending a seminar, and choice to meet with a counselor several months later in order to get our affairs in check. The process is extremely long and tedious. I have read some of the reviews, and in my opinion; once you...
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NACA_Online
NACA_Online
Naca Verified Representative

Thank you for your comments. Your advice and insight are right on the mark, especially the comment "once you meet with your counselor bring all of your requested documents on ...

Anonymous
CORLIS HULEY

Me and my Husband started to process in Oct 2016. Our first appointment was Jan 2017. We walked in with every, I mean everything we needed. We submitted every document every m...

5.0
#1095009
I am very disappointed with how NACA handles the contracting process. As a contractor, waiting over 60 days to be paid for services rendered is extreme, IMO...most contractors working in the residential market are very small businesses trying to make payroll w/ some...
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NACA_Online
NACA_Online
Naca Verified Representative

You may well be focusing your concerns in the wrong direction. It is the bank that holds rehab funds in escrow and makes the payment. NACA only reviews and signs off on the i...

Anonymous
Stillwaiting

I am 100% with you. I am exactly going through the same, and recommend making a phone appointment every.single.day with HAND dept. to keep them up with your project. Still t...

1.4
#1094641