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Back in Mid 2016 I resigned up with NACA. I did everything's I was supposed to do when Dec 2016 was told my information was being sent to the underwriter i never heard back from my NACA rep from Tampa. I was calling sending emails and texting him no response. Finally...
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#1254413
I have tried on numerous occasions to contact my counselor because we've had an inspection on a home we want to purchase. I have emailed & called and whoever answers the phone response is, Did you email your counselor? Closing in 28-45 days is a damn lie!!!! Memorial...
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1.0
#1251801
I was told “oh Iyou will be qualifying for the full NACA loan. Lies. The realtor is not supposed to know how much I have qualified for. Lies. The office let the realtor know exactly how much I qualify for. The realtor refuses to negotiate with the seller to get me the...
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Anonymous
Ff

Who help you in Houston?

1.2
#1251351
I have never in my life had to experience dealing with so many unprofessional people. I first attended the September 9, 2017 program. I first never got a call and had to call them myself to make an appointment. When I finally did go into the office, the counselor that...
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Anonymous
Anonymous

I "They have made my blood pressure go up so high" currently my husband is trying to deal with the disappointment, and today he just loss the condo he saw. he took time of wor...

Anonymous
pissed off client

Mr Haydel of the Baltimore maryland office is just as bad or worse. Don't waste your time or energy dealing with MR. ROBERT HAYDEL OF THE BALTIMORE MARYLAND OFFICE.

1.0
I didn't like
  • It appears to be unreal
  • Lack of ways to comunicate
  • Literally the entire process
#1249241
This will be a different perspective as I'm a realtor....the listing agent for the seller. The agent that brought this buyer to the deal has been a no show. I've only heard from her 2 times in 45 days when I reached out to her to find out what is going on. We're...
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NACA_Online
NACA_Online
Naca Verified Representative

I can certainly appreciate your desire to get information about the status of the situation. However, I'm a bit surprised that you attempted to call NACA yourself. As a real e...

1.0
#1247395
We've been trying for a week to reach out to or counselor! My fiancee had a phone meeting scheduled they never called. I've been calling every day to speak to the counselor and get nothing but voicemail or she's on lunch. I tried the online chat and was told we can...
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NACA_Online
NACA_Online
Naca Verified Representative

Trying to contact your counselor by phone is perhaps the lest effective way of communication. The bulk of your counselor's day is tied up in counseling sessions, and he or she...

2.6
#1247333
NACA is stressful. NACA is unorganized. NACA lacks customer service. NACA is slow. NACA puts a $25,000 LIEN on your house to ensure you occupy the property as long as you have the NACA loan. NACA has many flaws, yet I still chose them and I will explain why. Down...
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Anonymous
Nancy Rivera

Beware the Charlotte, NC office... I've yet to meet anyone who is professional. Rude, careless, impolite behavior is the norm for everyone, the manager, the realtor, the recep...

Anonymous
Trying2Decide

This review was so informative. I appreciate you telling the truth about NACA.

2.9
#1244511
I provided every document my representative told my to submit. Then I awaited an answer, which I was told would be a few days. I called a couple weeks later, I was informed I didn't submit everything. So I again submitted the sudden new documents I had never been...
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Anonymous
Jay

Wow! this is what I am currently exeperiencing with them. I thought it was me. These reviews are really helping me. Although I have on time payments etc., I do not have the cr...

NACA_Online
NACA_Online
Naca Verified Representative

I reviewed a file earlier this morning that is very typical of what actually happens in many situations such as the one described here. I received an email from a member who c...

#1241487
My wife and I have beem ready for underwriting for the last month. We havnt heard from Debra or Sheena in regards to documents that we have sent asking for verification that they recieved them. It doesn't take mich to respond to an email or returm a phone call its...
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NACA_Online
NACA_Online
Naca Verified Representative

We're sorry you have not been able to reach your counselor. for routine updates such as verification that documents have been received in your file, please call NACA Member Se...

#1239497

I scheduled a specific date to attend a workshop. Made arrangments and everything so that I would be able to attned. I got a confitmation email with the wrong date a date that I did not schedule on their website when I went back to the website it said that the workshop...
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NACA_Online
NACA_Online
Naca Verified Representative

We apologize for the confusion you experienced. However, the workshop confirmation email is generated automatically using the information entered by the person registering onl...

#1237588