filters
state:
Show
city:
Show
product:
Show
I was in the program for 2 years, the first 6 months I did everything they asked me to do including letting them run my credit twice and pay the membership fees, I was also driving an hour to get there and back for every appointment. Once I showed up and they claimed I...
Read more
NACA_Online
NACA_Online
Naca Verified Representative

We're sorry to see that you had such a confusing experience. Please contact me directly regarding your claims and please include copies of the emails to which you refer along ...

1.0
#1165296
They have nasty people picking up the phone in the office of Newark Nj especially a girl Melissa I call been nice a girl me a very nasty attuide as a client the should not treat me like that
Read more
NACA_Online
NACA_Online
Naca Verified Representative

Any NACA member who believes they have been treated poorly or inappropriately by NACA staff are encouraged to file a formal complaint by contacting NACA Member Services at 425...

#1162963
If you're a contractor and are considering getting involved with NACA for any work on their member's homes, DON'T. I have been waiting to get paid for work completed and keep getting the run around. They keep promising payment, but nothing ever happens. They owe me...
Read more
Anonymous
arest1974

I can not find any contractor who wants to work for NACA and the HAND department. he does not want to cancel the amount of money that citibank approved for me. Now I have to p...

NACA_Online
NACA_Online
Naca Verified Representative

Please contact me directly with the information on your situation. I will bring the matter up directly with the director of the HAND department to be dealt with.Tim TrumbleOnl...

1.0
#1148522

I had paid to have my credit checked still waiting, its been 3 yrs , there was only one person i can trust there her name was shawn in the miami office,once she left or fired that was it for me never got a response from no one she was the one to hold everything...
Read more
NACA_Online
NACA_Online
Naca Verified Representative

We are happy that you had such an excellent relationship with Shawn, who was indeed an excellent counselor and office manager. Even though many NACA staff members have been w...

Anonymous
Jeffrey Thurman

This is exactly my problem with the Phoenix NACA program. Me & my wife have jumped through all the hoops required and at the end of the day we haven't recieved no calls, updat...

1.0
#1142998
While I was waiting for my deal with a NACA buyer to fall apart, I read some more about NACA. If you get through the hoops as a buyer, and buy your house, they will put a lean on the house you bought to make sure you follow the rules. So don't think you will be able to...
Read more
billytocontact_48
billytocontact_48

You guys could go to the following website/organization and complain about NACA.If all us do that somebody will go after NACA.Check it out and submit your complaint with the ...

Anonymous
Anonymous

This program takes advantage of desperate people who are low income and don't have any home buying experience. If NACA made it very clear from the start a lien will be placed ...

1.0
Spring Lake Park, Minnesota
Product
I didn't like
  • Inefficient processes
  • Lack of solutions to get their jobs done on time
  • It is my way or the highway mentality
#1138484
Tim Trumble, I show that you’ve been replying to complaints and concerns for years and probably tired of hearing the same complaints, but does it hurt to show a little empathy? This potential customer is explaining that after he/she spent $4000.00 in an attempt to get...
Read more
Anonymous
Anonymous

I’m glad someone finally spoke up! NACA’s responses on here are terrible. It’s not what they said, it’s how you say it!

#1136542
My home was in forclosure, and my husband and I were told that these things take time. BOA didn't want to negotiate, but NACA said they had lawyers that would help us. Last night my PSEG was shut off for some reason, my husband went to PSEG and found that my home was...
Read more
NACA_Online
NACA_Online
Naca Verified Representative

We are sorry about the situation which you describe. I hope that you will contact me immediately to clarify your statement, as several of your points cannot be accurate with ...

#1128216

I went to there seminar and filled out the booklet and went online and started uploading docs that it was requesting. I thought I would get a jumpstart on things and went ahead and sent in my $25 for my credit check. Well... when I went back to the site the links it...
Read more
NACA_Online
NACA_Online
Naca Verified Representative

Please contact Member Services again at 425-602-6222. While our Charlotte office is one of the two busiest NACA offices in the country, you certainly should have gotten an ema...

1.0
I didn't like
  • Length of time it takes to get an appointment
  • No call backs
  • Software programs
#1128213
Believe the reviews...great program if you can put up with terrible customer service...their agents treat you like crap becuase they feel that you need them and the worst part about it management knows but do they care...helk no!!!!....dont waste your time complaining...
Read more
Jaylon3
Jaylon3

As expected no one will address my issue within this company they give some generic response and then when we you respond they dont repley anymore.I'm done trying to resolve t...

Anonymous
Anonymous

As expected no one will address my issue within this company they give some generic response and then when we you respond they dont repley anymore. I'm done trying to resolve ...

2.1
#1127784
Nine total months and still waiting to close. Terrible employees and management through the whole process. Buyer beware! Run away! Despite many emails and and documents sent they never get them. Duplication of data and paperwork constantly. It is sad people have to be...
Read more
NACA_Online
NACA_Online
Naca Verified Representative

NACA is a non-profit, HUD certified housing counseling and community advocacy organization which helps mainly low and moderate homebuyers achieve fair, fixed rate, affordable ...

#1124099