My husband and I started the NACA process in November of 2017 did the workshop, got our NACA ID, set up our first appointment with our MC. Sat and watched him upload our documents.
Here it is May 2018 and things aren't good, they're actually horrific. Appointments are getting canceled, paperwork ending up lost, paperwork isn't being uploaded even though I sat there and watched him upload our paper, counselors leaving. We get a new counselor who is just rude but she seemed more competent than the first MC. she had issues with me emailing her.
Mind you when our first counselor left he didn't do anything to our file the whole 6 months, so we basically had to start the process all over again with her. She gave us a new action plan with 20 more things to do before our next appointment. So yeah, I emailed her a lot. It's been 6 months and I'm not giving NACA another 6 months.
Our first MC sent our file to the underwriter incomplete, now the first counselor is back and we're forced to go back and waste even More time. It's been 6 months and we're no closer to buying our home than we were when we started the process. The only good thing is we are saving a lot of money. We are really just rethinking NACA and just going the traditional route.
At this point I'm just sick and tired of the runaround, the stall tactics, lost paperwork, rude counsellors, incompetent counselors--just Ughhh ‼ They say credit doesn't matter but they keep pulling our credit report. I've volunteered at their workshop missing work. Just a waste of time. The first MC canceled our new appointment with him, which is the norm.
You make appointments and they get changed or canceled and nobody calls you to explain why? We a have almost $10k saved and my husbands credit has went up. We have a plan B. NACA is just a mess.
They are constantly having workshops for new potential homebuyers but they haven't even taken care of the first very unhappy clients they already have... Some, that have been waiting months even YEARS! And they have the nerve to keep having workshops. We are looking to relocate to GA and NACA is really holding us up.
Horrible horrible company. NACA is a walking contradiction, they say they fight to stop predatory banks but their home loans are through the same predatory banks they advocate against. they say no credit, yet your credit will be pulled multiple times .. they say no downpayments, yet you do need at least $5k....
Just run. If you have a year or more to waste NACA is perfect for you, but if you're looking to purchase a home within 2 months, NACA isn't for you move on.
Reason of review: Bad quality.
Monetary Loss: $180.
I didn't like: Incompetant, Can never talk to my counselor, Customer service and missing documents, Lack of solutions to get their jobs done on time, Communication.