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2.5

I survived the laborious NACA process and purchased my home.

In order for NACA to approve the loan I had to arrange an ever so "minor" A/C repair. I did and now NACA cannot find any of the docs the contractor sent them, who is already NACA approved. Those documents have been resent and the head of the rehab dept. is very unresponsive.

Now the head of the rehab or HAND department will not communicate with me. She told me I needed to speak with someone else, which is par for the course with NACA. That person has yet to respond to 4 emails, which I cc'd the head of the rehab dept. She has yet to respond as well.

I have told people, the program is great. HOWEVER, most of the people a person has to deal with define incompetence and lack of professionalism.

Still I have not received a response from anyone and do not anticipate their cooperation.

So unless you have the patience of Job, I would not and will not recommend NACA.

Reason of review: Poor customer service.

Location: Santa Maria, California

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Online Operations, NACA

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