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1.9

We have started this process a year ago and we don't even have a freaking pre approval yet.

After we completed our year of solid employment we asked for an appointment and I spoke with counselor Curtis Randall from the Newark office on 5/14/18. He offered little help and told me to go to the NACA event in Newark on 5/31/18.

After spending 11 hours there I went home with nothing. This was because the counselor I met with for 3 hours failed to submit my application to the underwriter. CNira (don't know her last name) told me we were all set but after waiting 2 hours the underwriter saw that my application was never submitted and I had to meet with another counselor. Two hours later I still had not seen the underwriter and I had to leave.

The underwriter reviewed my application without me and asked me to submit a series of documents that I had already submitted. I had to wait for a month to speak with a counselor again. I kept calling and writing to my new counselor Lucius Fulks but he never replied. Mr Fulks was 2 hours late for our interview on June 27. In this interview he said he had all he needed and that he was sending my application to the underwriter. Because CNira had lied bout this I double checked and he promised that he did and that I should have an answer in 48 hours. After a few days of waiting I contacted him and when he didn't answer I called the main office. Then I found out he never sent my application to the underwriter and I would have to wait 2 months to meet with another counselor to have my application reviewed.

Everyone talks about the incompetence of NACA Counselors but this is ridiculous. We've been ready and done our part. NACA is simply not doing their job. It's disrespectful and a waste of our time.

Reason of review: Poor customer service.

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Nezzie Jxz

If you would like to ensure they stop with their shenanigans and stop them from further serving economic injustice to other consumers and like your voice heard, please download and fill out a f13909 (tax-exempt organization complaint) and forward it to the IRS. They receive their tax-exempt status from the IRS and they're governed by Federal Law.

Choose "other" for the type of violation and record it as acts contradictory to public policy. If the IRS learns enough of their antics and violations of their tax-exempt status, the IRS can revoke their status and shut them down.

Once you complete the form, you can email it to eoclass@***.gov or you can mail it. Please stand up to this company!

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