520 views
2 comments

The strangest thing is that I have a great MC but underwriting has been stalling, delaying, and holding up my process!!! I have did everything that I have been asked within minutes of being asked, yet I am still in the qualification stage because underwriting DRAGS THEIR FEET and has delayed my process for the SIMPLEST thing.

Makes matter worse, he isn't even responding to the MC NOW!!! And of course when I called member services, I was told that underwriting is the "untouchable department" and that I could not speak to ANYONE in that department and referred me back to my MC, who I remind you can't even get a response herself!!! I am getting very discouraged and wonder if this delay a tactic because they cannot deliver on the services they promised?

And I guess I just have to keep twiddling my thumbs and waiting because the "untouchable department" is just that and is safe from complaints. My dream of home ownership seems to be slipping down the drain!

Reason of review: Underwriting.

Preferred solution: Let the company propose a solution.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

We were told that they do not know which file is which when they try to retrieve them from your account. That is why they ask you to resend because they do not want to spend the time going through the file to find the correct document.

Guest

I agree as I am still waiting since early Nov. 2017 to get qualified by the underwriter.

I keep sending them redundant bank statements. paystubs. rental payments which equals more delays.

Very frustrating and disappointing. Did you ever even get qualified or are you still waiting?

NACA Reviews

  1. 237 reviews
  2. 102 reviews
  3. 51 reviews
  4. 32 reviews
  5. 56 reviews
NACA reviews