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Mellissa very Nasty attitude. Got a call from her cancelling my intake appointment (one hour before) with Harvey, saying Harvey had a emergency, mind you it takes me over a hour to get to Newark, missed 5 hours of work.

Few weeks later I had my appointment with Harvey he asked why did I miss the appointment? Remember you had emergency? Lies all lies, Mellissa and maybe Harvey was in on it too, maybe he just forgot his own lie. Harvey seemed to be very helpful at our first meeting but had me waiting over 30min for our appointment, that was suppose to start at 4:15pm, went in his office and he was playing on the cell phone, with much attitude.

I am not having a good feeling about this program, too much unnecessary drama and headache, with no value to me as a customer looking to buy a product. The house buying process is already very stressful.

Will have to consider going the conventional route, was too good to be true. My experience hasn't been good so far, 1 year in and seem like there's alot of very unhappy customers!!!

Reason of review: Poor customer service.

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NACA Online

We suggest you contact NACA Member Services at 425-602-6222 and file a formal complaint if you believe you were deliberately deceived by a NACA staff member. The complaint will be investigated by the regional supervisor and appropriate disciplinary action will be taken.Tim TrumbleOnline Operations, NACA

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