I have been working with NACA for a year and had all my documents ready and given when necessary. Now that my file is in Underwriting, it seems to be so much harder to contact my MC and calls and emails are not being returned for over two weeks after I was told to contact her by phone on a certain day.
Member services acts like they will help but still nothing is being done.
Phone appts were rarely kept like I had all day to wait. Now I feel that I will be forced to sign a new lease as it expires next month.
Wish I knew a year ago as I would of made more of an effort to get a USDA or FHA loan.
MC got us hyped and excited and now we are just disappointed and let down. Feel like our dream was robbed from underneath us!
Product or Service Mentioned: Naca Loan.
Reason of review: Poor customer service.
Preferred solution: A response and my file moved from Underwriting which has been there since December 24th to purchase readiness.
I liked: Program.
I didn't like: Communication, Empty promises.